Experienced Customer Service Advisor – Remote Opportunity with arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others resolve issues? If so, we invite you to join arenaflex as a Customer Service Advisor, where you'll have the opportunity to make a real difference in the lives of our customers. At arenaflex, we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. As a Customer Service Advisor, you'll be part of a dynamic team that's dedicated to providing top-notch support to our customers. With a focus on post-purchase needs, you'll help customers track orders, check order status, and resolve any issues that may arise.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of dedicated associates is passionate about delivering exceptional outcomes and making a real difference in the lives of our customers. We're a culture that values individuality and recognizes the unique contributions of each team member.

What You'll Do

As a Customer Service Advisor, you'll be responsible for:

• Handling inbound calls from customers with inquiries about their recent purchases
• Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
• Using your problem-solving skills to find quick solutions and resolve any issues
• Helping de-escalate frustrated customers with empathy and professionalism
• Occasionally assisting with upselling or cross-selling when appropriate and necessary

Who We're Looking For

We're seeking a compassionate and patient individual with excellent communication and soft skills. If you have:

• Strong problem-solving abilities and a knack for de-escalating upset customers
• Experience in customer service or call centers (training will be provided)
• A flexible schedule and ability to work seven days a week, including weekends
• High-speed internet access with download speeds of 10mbps+, upload speeds of 3mbps+, and a ping of less than 175ms
• A secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology (preferred)

Why You'll Love Working with Us

At arenaflex, we offer a range of benefits and perks that will make you love working with us:

• Remote work: Enjoy the flexibility of working from home in your secured workspace
• Health Benefits: Medical, dental, and vision coverage starting day one
• PTO: Accrue paid time off starting after 180 days
• Bonuses: Performance-based bonus incentives to reward your hard work and success

Requirements

To be considered for this role, you must:

• Be 18 years or older
• Have a High School Diploma or GED
• Be able to successfully pass a criminal background check
• Have at least six months of experience in customer service
• Meet the technical requirements for remote work (high-speed internet access, etc.)
• Be flexible in working hours, seven days a week, including weekends
• Reside in one of our US hiring zones (excluding AK, CA, HI, MA, IL, MT, and NY, and the following metro areas: Minneapolis, Chicago, New York City Metro, Portland, Montgomery County, Seattle, and Denver)

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this form and email it as an attachment to .

Vaccination Policy

While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.

Apply Now

If you're passionate about delivering exceptional customer service and making a real difference in the lives of our customers, apply now to join our team as a Customer Service Advisor. Apply for this job