Experienced Customer Service Advisor – Remote Opportunity with arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Advisor, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels. If you're a problem-solver with excellent communication skills, a passion for helping others, and a knack for de-escalating frustrated customers, we want to hear from you!
About arenaflex
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to creating a culture where individuality is valued and recognized every day. As a Customer Service Advisor, you'll be part of a dynamic team that's passionate about technology and dedicated to delivering exceptional outcomes for our clients and their customers.
Job Summary
We're seeking an experienced Customer Service Advisor to join our remote team. As a Customer Service Advisor, you'll be responsible for handling high-volume calls from customers with inquiries about their recent purchases. You'll use your problem-solving skills to find quick solutions and resolve any issues, while also providing exceptional service and helping customers feel heard. If you're a compassionate and patient individual with excellent communication and soft skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Handle inbound calls from customers with inquiries about their recent purchases
- Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
- Use your problem-solving skills to find quick solutions and resolve any issues
- Help de-escalate frustrated customers with empathy and professionalism
- Occasionally assist with upselling or cross-selling when appropriate and necessary
Who We're Looking For
* A compassionate and patient individual with excellent communication and soft skills
- Strong problem-solving abilities and a knack for de-escalating upset customers
- Someone who thrives in a high-volume, fast-paced environment
- Experience in customer service or call centers is a plus, but not required – training will be provided!
Why You'll Love Working with Us
* Remote work: Enjoy the flexibility of working from home in your secured workspace
- Health Benefits: Medical, dental, and vision coverage starting day one
- PTO: Accrue paid time off starting after 180 days
- Bonuses: Performance-based bonus incentives to reward your hard work and success
Requirements
* 18 years or older
- High School Diploma or GED
- Be able to successfully pass a criminal background check
- Have at least six months experience in customer service
- Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
- Ability to accurately type at least 30 WPM
- Have a secured workspace with a door that is only accessible to you during work hours
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Be flexible in working hours, seven days per week including weekend days
- Reside in one of our US hiring zones
We're an Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now!
Additional Information
arenaflex is committed to creating a culture where individuality is valued and recognized every day. We're an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Note
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Additional Requirements
* People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .
- At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
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