Experienced Customer Onboarding Specialist – Healthcare Industry

At arenaflex, we're dedicated to delivering insights, products, and services that make quality care more accessible and affordable. As a Fortune 10 company, we're known for our impact-driven approach to healthcare, and we're looking for talented individuals to join our team. If you're passionate about shaping the future of health for patients, our communities, and our people, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare company that touches virtually every aspect of healthcare. We're committed to fostering a culture where our employees can grow, make an impact, and are empowered to bring new ideas. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join us on this journey.

Job Summary

We're seeking an experienced Customer Onboarding Specialist to join our team in Texas. As the primary point of contact for clients/customers, you'll be responsible for driving and increasing successful onboarding of new business opportunities. You'll work closely with various departments, including Credit, Contract Administration, Regulatory, Finance, Training, and Support, to ensure seamless implementation and quality assurance of new business accounts and logistics.

Key Responsibilities

* Analyze and end-to-end implement new customers, ensuring all requirements for pricing, regulatory, and credit are met to release new business accounts for ordering

• Act as the onboarding lead and work with all departments of arenaflex directly related to new customer implementations
• Ensure all SLAs are met by all internal partners to release an account in a timely manner
• Provide first contact support, advocacy, and issue resolution with internal and external stakeholders/customers
• Work collaboratively with business partners and stakeholders to provide onboarding progress reports, ad hoc requests, special projects, and providing actionable insight for strategic decision-making
• Ensure all workflow submissions are accurate and timely for new business onboardings
• Perform detailed analyses and review of processes/transactions with a strict adherence to SOX compliance, business rules of supporting business partners, and other company policies
• Gather, analyze, and summarize data from various reporting resources, including SAP, Smartsheets, and Salesforce to drive consolidated analyses and reporting to field sales and customers
• Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls
• Work to facilitate business problem solving and present hypotheses and recommendations to leadership
• Additional duties support new customer implementations as assigned

Minimum Requirements

* Typically, 0-2 years of project management, sales support, operations, and/or administration experience

• May have degree or equivalent

Critical Skills

* Strong interpersonal, oral, and written communication, project management, and business acumen

• Proficient personal computer skills, including Microsoft Excel, Word, PowerPoint, Project, and Outlook

Expected Competencies

* High degree of self-motivation and ability to work independently in a high-stress, fast-paced, quality-oriented environment

• Strong organizational skills and ability to manage multiple implementations at one time
• Positive, professional demeanor and presentation in all internal and external interactions
• Strong attention to quality, detail, and confidentiality
• Excellent visual and textual communication skills that translate into comprehensive and effective meetings and documents for internal use or distribution to customers
• Ability to manage effective meetings; keeping them on track, focused, and encouraging active participation
• Fast learner with an innovative and positive approach

Additional Knowledge & Skills

* Pharmaceutical industry experience a plus

• Smartsheet, Tableau, SQL, MS Access knowledge a plus

Work Environment & Culture

* This is a heavy remote role within the United States, with preferred locations in Irving, TX, and LaVergne, TN

• arenaflex fosters a culture where employees can grow, make an impact, and are empowered to bring new ideas
• Our team is passionate about delivering exceptional results, and we're committed to a diverse and inclusive environment

Compensation & Benefits

* We're proud to offer a competitive compensation package at arenaflex, including a base pay range of $22.28 - $37.14

• Other compensation, such as an annual bonus or long-term incentive opportunities, may be offered
• arenaflex provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information

How to Apply

If you're passionate about shaping the future of health for patients, our communities, and our people, we want to hear from you. Apply now to join our team as a Customer Onboarding Specialist at arenaflex. Apply for this job