Experienced Full Stack Customer Solutions Manager – Strategic Cloud Transformation

At arenaflex, we're on a mission to empower our customers to achieve new possibilities by leveraging the power of the cloud. As a strategic cloud transformation expert, you'll play a critical role in guiding our customers through their multi-year journey to the cloud, ensuring seamless adoption and successful outcomes. If you're passionate about delivering exceptional customer experiences, driving innovation, and contributing to the day-to-day management of our customers' successful migration to the cloud, we want to hear from you.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the evolving needs of our customers. With a diverse range of experiences and a culture that values inclusivity, we empower our employees to be proud of their differences and strive for excellence in everything we do. Our employee-led affinity groups foster a culture of inclusion, and ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

About the Team

Our AWS Sales, Marketing, and Global Services (SMGS) team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. As a strategic cloud transformation expert, you'll be part of a collaborative and talented team dedicated to helping customers achieve new possibilities by leveraging AWS.

Key Responsibilities

* Guide AWS customers along their multi-year journey to the cloud, ensuring seamless adoption and successful outcomes

• Collaborate with AWS teams to deliver outcomes for the customer, ensuring effective and efficient working relationships
• Interface with customer and AWS leadership to drive collaboration between core account groups, product/engineering teams, and customer teams
• Plan and support major workload migrations, translating strategic initiatives into executable actions
• Manage cadence by leading reporting and tracking functions, ensuring timely execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions
• Proactively help solve customer challenges through new ideas, tools, and mechanisms, bringing the best of AWS/arenaflex to our customers

Essential Qualifications

* 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• 2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business, or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications

* PMP certification, or SCRUM/Agile, SAFe certification

• Experience implementing cloud services, including migrations and modernization projects or similar

Skills and Competencies

* Strong technical background, with awareness of details that matter

• Excellent problem-solving abilities, with the ability to think big and invent
• Exemplary communication skills, with the ability to gain stakeholder buy-in and negotiate
• Enterprise cloud experience and operational excellence, with the ability to influence team decisions and provide insight
• Passion for delivering exceptional customer experiences and driving innovation
• Ability to work collaboratively with cross-functional teams and drive secure and robust solutions

Career Growth Opportunities and Learning Benefits

* Mentorship and career-advancing resources to help you develop into a better-rounded professional

• Ongoing events and learning experiences to inspire you to never stop embracing your uniqueness
• Opportunities to work on high-visibility projects and contribute to the day-to-day management of our customers' successful migration to the cloud
• Collaborative and talented team environment, with a culture that values inclusivity and empowers employees to be proud of their differences

Work Environment and Company Culture

* Flexible work arrangements, with a focus on work-life harmony

• Inclusive culture that empowers employees to deliver the best results for our customers
• Ongoing events and learning experiences to inspire you to never stop embracing your uniqueness
• Collaborative and talented team environment, with a culture that values inclusivity and empowers employees to be proud of their differences

Compensation, Perks, and Benefits

* Competitive base pay, with a range of $138,200/year to $239,000/year, depending on location and experience

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits, including flexible work arrangements and work-life balance

How to Apply

If you're passionate about delivering exceptional customer experiences, driving innovation, and contributing to the day-to-day management of our customers' successful migration to the cloud, we want to hear from you. Apply now to join our team of strategic cloud transformation experts and help our customers achieve new possibilities by leveraging the power of the cloud. Apply for this job