Experienced Customer Service Specialist – Retail Store Operations
At arenaflex, we're passionate about delivering exceptional customer experiences that inspire and empower our customers to achieve their goals. As an Experienced Customer Service Specialist in our retail store operations, you'll play a vital role in ensuring that our customers receive the highest level of service and support. If you're a customer-focused individual with a passion for delivering outstanding results, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that inspire and improve the world. Our paints, coatings, and innovative products make the places and spaces in our world brighter and stronger. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow and thrive. Our purpose is to inspire and improve the world by coloring and protecting what matters.
Job Summary
As an Experienced Customer Service Specialist, you'll be responsible for delivering exceptional customer service, building strong relationships with our customers, and driving sales growth in our retail stores. You'll work closely with our customers to understand their needs, provide personalized solutions, and ensure that they have an exceptional shopping experience. Your expertise will be essential in resolving customer concerns, maintaining high-quality visual standards, and achieving sales goals.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Essential Qualifications
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Sales training and development programs
- Leadership development programs
- Professional certifications and training
- Opportunities for advancement and career growth
Work Environment and Company Culture
Our retail stores are dynamic and fast-paced environments where you'll have the opportunity to work with a diverse range of customers and colleagues. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow and thrive. Our company culture is built on the following values:
- Customer focus
- Innovation
- Collaboration
- Integrity
- Respect
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive hourly wage
- Opportunities for bonuses and commissions
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts and perks
How to Apply
If you're a customer-focused individual with a passion for delivering outstanding results, we want to hear from you! To apply for this role, please submit your application through our website. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow and thrive. We welcome applications from diverse candidates and are committed to providing reasonable accommodations to applicants with disabilities.
Note
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job