Experienced Full Stack Customer Service Representative – Licensed P&C Agent

Are you a customer-centric individual with a passion for delivering exceptional service and a knack for sales? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative – Licensed P&C Agent to join our team in Gretna, NE.

About arenaflex

arenaflex is a global leader in the insurance industry, with a reputation for excellence and a commitment to innovation. As a Fortune 500 company with over 60 offices in 20+ countries, we offer a unique blend of stability, growth opportunities, and a dynamic work environment. Our team is comprised of optimists and problem-solvers who are passionate about making a meaningful difference in the lives of our customers.

What We Offer

As a Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you will have the opportunity to work in a collaborative and supportive environment where you can grow and develop your skills. We offer a competitive compensation package, including:

• Starting pay ranging from $20 - $21.50 per hour, based on experience and education
• Opportunities for career growth and advancement
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, and Employee Stock Purchase Plan
• Hybrid working schedule of 3 days in the office and 2 days remote
• Access to cutting-edge technology and training programs
• Collaborative and supportive team environment

Responsibilities

As a Full Stack Customer Service Representative – Licensed P&C Agent, you will be responsible for delivering exceptional service and insurance recommendations to current and prospective customers. This is a combined service and sales role, with the expectation that sales vs. service responsibilities will be split based on business needs. All sales leads are provided, and there is no outbound cold calling.

Key Responsibilities:

* Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary

• Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer
• Strive for first call resolution in order to provide "best in class" service
• Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer

Qualifications and Skills

To be successful in this role, you will need:

• A Property/Casualty Insurance License
• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired; customer service experience required
• Ability to work in a fast-paced team environment
• Dedicated to providing a positive customer experience
• Communicate clearly and professionally over the phone
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountable and reliable
• Solid computer, grammar, and multi-tasking skills

Requirements

* US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future

• Remote working experience a plus
• Demonstrated job stability and attendance records

What's Next?

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment where all employees can thrive. If you require any accommodation through the application process, please do not hesitate to contact us.

Caution: Employment Scams

arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Please be aware that all legitimate job postings with arenaflex will be posted on arenaflex Careers, and all legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses. If you suspect a job employment scam related to arenaflex, please report it to [email protected]. Apply for this job