Experienced Customer Service Representative – Licensing Division at arenaflex
Join the arenaflex Team and Make a Difference in the Lives of New Yorkers
Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you have a strong desire to work in a dynamic and inclusive environment where you can grow and develop your skills? If so, we encourage you to apply for the Experienced Customer Service Representative position in the Licensing Division at arenaflex.
About arenaflex
arenaflex is a leading organization dedicated to protecting and enhancing the daily economic lives of New Yorkers. Our mission is to create thriving communities by supporting businesses through equitable enforcement and access to resources, and by helping to resolve complaints. We strive to create a culture of compliance and empower consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance.
About the Licensing Division
The Licensing Division at arenaflex is responsible for licensing more than 45,000 businesses in over 40 industries and enforcing key consumer protection, licensing, and workplace laws. Our team is committed to providing exceptional customer service to licensing applicants, ensuring that they have a positive experience when interacting with our division.
Job Summary
We are seeking an Experienced Customer Service Representative to join our team in the Licensing Division. As a Customer Service Representative, you will be responsible for providing high-volume customer service to licensing applicants in person and via phone, processing applications, and performing clerical work including routine data processing functions, recording, researching, checking and maintaining records. You will also be responsible for attending seminars, meetings, and/or trainings, and following all division and agency policies and procedures.
Key Responsibilities
* Provide high-volume customer service to licensing applicants in person and via phone
- Process applications, including routine data processing functions, recording, researching, checking and maintaining records
- Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
- Answer telephone calls, emails, and written correspondence and communicate applicant information
- Attend seminars, meetings, and/or trainings
- Perform ordinary mathematical computations while accepting and processing payments
- Check records for accuracy of information and for conformity with established policy and procedures
- Follow all division and agency policies and procedures
Qualifications
* A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
- One year of satisfactory clerical experience
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Career Growth Opportunities and Learning Benefits
* Opportunities for professional growth and development in a dynamic and inclusive environment
- Access to training and development programs to enhance your skills and knowledge
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
* Work in a dynamic and inclusive environment where you can make a positive impact in the lives of New Yorkers
- Collaborative and supportive team environment
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
Compensation, Perks, and Benefits
* Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements, including remote work options
How to Apply
If you are passionate about delivering exceptional customer service and making a positive impact in your community, we encourage you to apply for the Experienced Customer Service Representative position in the Licensing Division at arenaflex. Please submit your application, including your resume and cover letter, through our online application system.
Equal Opportunity Employer
arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Contact Us
If you have any questions or would like more information about the Experienced Customer Service Representative position in the Licensing Division at arenaflex, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job