Experienced Customer Service Representative – Sales and Customer Acquisition

Join arenaflex, a leading provider of innovative gutter systems, as we seek an enthusiastic and self-motivated Customer Service Sales Representative to join our team in East Brunswick, NJ. As a key member of our customer-facing team, you will play a vital role in driving top-line revenue growth, customer acquisition levels, and profitability. This exciting opportunity will challenge you to develop innovative strategies to achieve sales goals, while making meaningful connections with our customers.

About arenaflex

arenaflex has been a trusted source for quality and reliability in the gutter industry since 1993. Our patented one-piece leaf debris shedding gutter system revolutionized the industry with a lifetime, clog-free guarantee. Today, we continue to innovate and push the boundaries of what is possible in residential and commercial gutter solutions. Our commitment to excellence and customer satisfaction has earned us the Good Housekeeping seal, a testament to our dedication to quality and reliability.

Responsibilities

As a Customer Service Sales Representative at arenaflex, you will be responsible for:

• Treating every customer with the utmost courtesy while maintaining a positive outlook on every call
• Being knowledgeable about our company products and services
• Identifying prospective customers, lead generation, and conversion
• Contacting new and existing customers to discuss their needs
• Emphasizing the features of our products to highlight how they solve customer problems
• Answering questions about our products
• Making outgoing calls to confirm appointments
• Managing call outgoing call follow-ups
• Incoming calls and responding to customers' requests
• Booking appointments with a high degree of data accuracy
• Maintaining excellent written and verbal communication skills on a consistent basis
• Identifying and escalating issues to supervisors
• Adapting to fast-changing guidelines with customers
• Educating clients by explaining procedures, answering questions, providing information
• Maintaining and improving quality results by adhering to standards and guidelines
• Keeping abreast of best practices and promotional trends

Qualifications

To succeed in this role, you will need:

• A high school graduate or G.E.D.
• A minimum of one year's experience in an inbound/outbound contact center or customer service is preferred
• Excellent oral and written communication skills
• Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
• The ability to type at least 30 words per minute or 10,000 keystrokes both alpha and numeric is preferred
• Experience in providing exceptional customer service and maintaining established quality requirements
• Highly motivated and target-driven with a proven track record in sales
• Excellent selling, communication, and negotiation skills
• Strong selling ability over the telephone
• Ability to overcome objections and gain customer commitment
• Relationship management skills and openness to feedback
• Reliable transportation to ensure punctuality for shifts
• Ability to have a flexible schedule during peak season
• Subject to background check
• Must also be available to work various shifts between the hours of 7:30 AM to 11:00 PM from Monday to Sunday (40 hours a week)

Soft Skills Requirements

* Active Listening

• Problem Solving
• Time Management
• Adaptability
• Confidence

Work Schedule

* Choice of Days / Hours of work: + Monday - Friday, 11:30 AM to 8:00 PM, Hybrid after 60 days + Or + Saturday and Sunday, 1:00 PM to 9:00 PM and Monday, 2:00 PM to 9:00 PM with 2 other days of the week - remote after training

• Training: 2 weeks onsite during the week
• Location: East Brunswick
• Salary: $20.00 per hour

Benefits

As a valued member of our team, you will enjoy:

• Competitive hourly rate of $20.00
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training program to ensure your success
• Flexible scheduling to accommodate your needs

Equal Employment Opportunity

arenaflex Holdings and its subsidiaries and affiliates, including Englert Inc. provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How to Apply

If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. By submitting your application, you agree that it may be shared with our Great Day affiliated companies for consideration. Apply for the job now by clicking on the link below: Apply Now! Apply for this job Apply for this job