Experienced Desktop Support IV – Remote Troubleshooting, Customer Service, and Imaging Devices – Onsite Opportunity at arenaflex

Job Title:

Experienced Desktop Support IV – Remote Troubleshooting, Customer Service, and Imaging Devices – Onsite Opportunity at arenaflex

Job Summary:

arenaflex is seeking an experienced Desktop Support IV to join our team in Madison, WI. As a key member of our IT department, you will be responsible for providing top-notch desktop support, customer service, and imaging devices expertise to our users. If you have a passion for troubleshooting, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading organization in the industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about making a difference, and we're committed to creating a work environment that fosters growth, collaboration, and fun. As a Desktop Support IV at arenaflex, you'll have the opportunity to work with a talented team of professionals who share your values and are dedicated to excellence.

Key Responsibilities:

* Provide remote troubleshooting and technical support to users via phone, email, and chat

• Offer exceptional customer service and interaction with users during device setup and troubleshooting
• Image devices, including desktops, laptops, and other PC devices
• Maintain a working knowledge of arenaflex's internal computer system and stay up-to-date with the latest technologies and trends
• Install new PC's and laptops to replace end-of-life cycle equipment
• Maintain inventory and properly dispose of outdated equipment by recycling those items per arenaflex policies
• Close work orders in the arenaflex ticketing system
• Collaborate with the Field Tech Manager to ensure policy, procedure, and methodology are being followed

Nice to Have:

* Any AV integration experience is highly sought after

• Ability to work independently but in a team environment
• Strong time management and organizational skills
• Ability to meet deadlines and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Ability to multi-task and balance workday responsibilities

Requirements:

* 2 years of experience in desktop support or a related field

• Strong technical skills, including knowledge of PC hardware and software
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving skills and attention to detail
• Ability to lift 50 pounds and stand for up to 8 hours (may not be required daily)

Interview Process:

* In-person interview required

• Duration: 6-30-26 with extensions possible

Work Environment and Culture:

* 100% On-site position with no remote work

• Candidate must be a WI resident or willing to relocate to WI prior to starting the role at their own expense
• Flexible schedule with options to work 4 ten-hour days, 5 eight-hour days, or 9-day 9-hour two-week schedule with one Friday off per two-week time period
• Paid mileage at .51 cents per mile for travel to arenaflex facilities
• Option to drive a state vehicle (if candidate has a good driving record)
• Collaborative and dynamic work environment with a team of passionate professionals

Compensation and Benefits:

* $25 per hour on W2

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply:

If you're a motivated and experienced desktop support professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job