Experienced Overnight Customer Service Representative – Web & Contact Center Operations

At arenaflex, we're not just looking for customer service representatives – we're looking for passionate individuals who want to make a difference in the lives of others. As a dedicated Overnight Customer Service Representative, you'll be the face of arenaflex, providing top-notch support to our customers through various channels, including phone, email, and chat. If you're a results-driven, quality-focused, and integrity-driven individual who thrives in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a leading financial institution that's dedicated to making life better for our customers. We believe in empowering our associates to grow and develop their careers, and we're committed to fostering a culture of innovation, collaboration, and excellence. Our core values – Put People First, Focus on Your Customer, Reach Higher, Do What is Right, and Enjoy Life – guide everything we do, from the way we interact with our customers to the way we support our communities.

Job Description

As an Overnight Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences through various channels. Your primary responsibilities will include:

• Answering customer inquiries, resolving issues, and providing solutions to ensure an effortless banking experience
• Being an expert in a wide range of banking products and services, using your knowledge to help customers identify the next step to accomplish their financial goals
• Putting the customer first, valuing their relationship, and showing commitment through everyday conversations
• Providing solutions for immediate and long-term needs on every contact
• Collaborating with colleagues to achieve team goals and objectives
• Participating in ongoing training and development to enhance your skills and knowledge

What's in it for you?

* The foundation you need to start your career in banking – a skillset you can use to improve customers' lives by helping them make better financial decisions

• Comprehensive and ongoing training that provides you with opportunities to learn and grow
• Ongoing feedback, coaching, mentoring, and development from leaders who care
• Benefits, including dynamic healthcare plans, tuition reimbursement, paid time off, and regular performance reviews with salary elevations
• Opportunities to explore a wide variety of roles within arenaflex, from customer service to leadership positions
• A dynamic and supportive work environment that encourages collaboration, innovation, and excellence

Who we are

* Our Core Values define our culture – Put People First, Focus on Your Customer, Reach Higher, Do What is Right, and Enjoy Life

• We serve our communities, encouraging associates to invest in their communities through volunteer opportunities, financial education, and United Way partnerships
• An industry leader in Associate Engagement and Customer Engagement, recognized by Gallup and JD Power

Requirements

* High School Diploma or GED

• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time
• Ability to adhere to policies, procedures, and guidelines
• Ability to recommend different products and services to customers
• Ability to multi-task and work in a fast-paced environment
• Basic computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)
• General knowledge of basic banking, electronic banking, and/or credit card services

Preferences

* One (1) year customer service or production experience

Work Schedule

* Overnight Hours – Wednesday-Saturday 7:00pm-6:00am CST (10 hour shifts – 4 days)

• Initial 5-week training period: Monday-Friday 8:00am-5:00pm CST
• After training, you'll have the option to work remotely if you're in good standing and meet minimum production standards

Compensation Details

* Pay ranges are job-specific and are provided as a point-of-market reference for compensation decisions

• Other factors that directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and performance in the job role
• Target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position
• Job Range Target:

+ Minimum: $40,511.25 USD + Median: $43,320.00 USD

• Incentive Pay Plans: This job is not incentive eligible

Benefits Information

* Paid Vacation/Sick Time

• 401K with Company Match
• Medical, Dental, and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Location Details

* Riverchase Operations Center

• Location: Hoover, Alabama
• Equal Opportunity Employer/including Disabled/Veterans

How to Apply

If you're a motivated, customer-focused individual who wants to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application through our career site, and we'll be in touch to discuss your qualifications further. Apply for the job now! Apply for this job Apply for this job