Experienced Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to delivering exceptional services and solutions that make a real impact on people's lives. As a Customer Service Representative, you'll be part of a dynamic team that values individuality, creativity, and a passion for helping others. If you're looking for a role that offers personal growth, a positive work environment, and a chance to make a difference, we invite you to join our team.

About arenaflex

arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of dedicated associates is committed to creating exceptional outcomes for our clients and the millions of people who count on us. We're a company that appreciates new ideas, encourages innovation, and values the unique perspectives of our employees.

Job Summary

As a Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing clients related to the NJ Family Care Program. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests, status changes, complaints, and grievances. You'll also maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.

Responsibilities

* Act as the initial point of contact for inquiries from potential and existing clients related to the NJ Family Care Program

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background and drug screening required

Preferred Qualifications

* Previous experience in a customer service role, preferably in a call center environment

• Knowledge of the NJ Family Care Program and related policies
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet productivity standards
• Basic computer skills and familiarity with web-based systems

What We Offer

* Competitive hourly rate of $16.00 per hour

• Paid training program with equipment provided
• Full-time schedule with 40 hours per week
• Career growth opportunities and professional development
• PerkSpot employee discount program
• Full benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

* Remote work opportunity with flexible scheduling

• Positive, employee-friendly culture that values individuality and creativity
• Collaborative team environment with opportunities for growth and development
• Arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for this opportunity. Please submit your application through the link below. Apply for the job now! Apply for this job

Equal Employment Opportunity

arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job