Experienced Customer Service Team Member – Full Time, Days
Join arenaflex, a leading digital bank on a mission to disrupt the banking industry, as we continue to grow and innovate in the FinTech space. Our customer service department is at the forefront of our success, and we're looking for exceptional individuals to join our team. As a Customer Service Team Member, you'll be the point of contact for our customers, providing top-notch service via phone, email, live chat, and social media. We're passionate about delivering an exceptional customer experience, and we're committed to hiring people who share our values.
About arenaflex
arenaflex is a digital bank that's revolutionizing the way people manage their finances. Our app offers smart money management tools that help our customers live a healthier financial life. We're a FinTech organization that's passionate about innovation and customer satisfaction. Our team is made up of talented individuals from diverse backgrounds and experiences, and we're proud to foster a culture of inclusivity and diversity.
The Role
As a Customer Service Team Member, you'll be responsible for providing exceptional customer service via various channels, including phone, email, live chat, and social media. You'll be the face of arenaflex, representing our brand and values to our customers. Your responsibilities will include:
- Providing exceptional customer service via phone, email, live chat, and social media
- Showing ownership and accountability for offering solutions that help and benefit our customers
- Maintaining high service standards and continually improving the service to our customers
- Responding to customer complaints and escalating issues as necessary
- Supporting continuous improvement ethos within the contact centre
- Actively seeking to improve processes and workflows
- Working well within a dynamic team environment
Key Qualifications
* Excellent written and verbal communication skills
- Comfortable talking to customers via various channels
- Ability to work in a changing environment and adapt to new situations
- Basic IT skills to navigate our laptops (usually Apple Mac) and systems
- Resilience and ability to deal with irate and unsatisfied customers
- Passion for customer service and a desire to deliver an exceptional customer experience
Preferred Qualifications
* Experience in a contact centre environment (not essential)
- Knowledge of the FinTech industry and banking regulations
- Familiarity with Apple Mac and our systems
- Ability to work in a team environment and collaborate with colleagues
- Strong problem-solving skills and ability to think critically
What We Offer
* Competitive salary of £26,500
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company-enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care
- Partner benefits including discounts with Waitrose, Mr & Mrs Smith, and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships
Training and Development
* 6-week training programme to equip you with the skills and knowledge you need to succeed in the role
- Ongoing training and development opportunities to help you grow and progress in your career
- Regular feedback and coaching to ensure you're delivering exceptional customer service
Work Environment and Culture
* Hybrid working arrangement, with 60% of the time spent in the office with your team and 40% working from home
- Collaborative and dynamic team environment
- Passionate and driven team members who are committed to delivering an exceptional customer experience
- Flexible working arrangements to support work-life balance
- Regular team-building activities and social events to foster a sense of community and connection
Career Growth Opportunities
* Opportunities to progress to senior roles within the customer service team
- Training and development opportunities to help you grow and progress in your career
- Collaborative and dynamic team environment that encourages innovation and creativity
- Flexible working arrangements to support work-life balance and career growth
How to Apply
If you're passionate about delivering exceptional customer service and want to join a dynamic and innovative team, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We're an equal opportunity employer and welcome applications from diverse backgrounds and experiences.
Recruitment Process
* Initial application review
- Phone or video interview with a member of our talent acquisition team
- Final stage video interview with a Team Leader from our Customer Services team
- Reference checks and background checks
Start Date
We're looking for individuals to start on Monday, 23rd June. If you're interested in joining our team, please submit your application as soon as possible to ensure you're considered for this exciting opportunity.
Join arenaflex Today
Join our team and be part of a dynamic and innovative organization that's revolutionizing the banking industry. We're passionate about delivering an exceptional customer experience, and we're committed to hiring people who share our values. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job