Experienced Customer Success Manager – Healthcare Technology and SaaS
At arenaflex, we're revolutionizing the way healthcare communication works. Our mission is to transform the healthcare system by making communication more connected, efficient, and patient-centric. We believe that the future of healthcare will be amazing, and we're building a team of talented individuals who share our passion for making a difference. As a Customer Success Manager at arenaflex, you'll play a critical role in ensuring our customers onboard successfully, adopt fully, renew, and grow their investment with our platform. You'll work closely with clients to ensure they see value quickly and efficiently, and you'll be the primary point of contact from initial implementation through renewal and upsell.
About arenaflex
arenaflex is a fast-growing technology company that's changing the face of healthcare communication. We're well-funded, entrepreneurial, and passionate about making our users' lives better. Our team is made up of talented individuals who are driven by a relentless passion for innovation and a commitment to making a difference in the world. We're a company that values autonomy, data-driven decision making, humility, and transparency. We have a healthy irreverence for the status quo and a passion for game-changing ideas. And we believe that the power of a talented team can accomplish anything – even revolutionizing healthcare.
Responsibilities
As a Customer Success Manager at arenaflex, your responsibilities will include:
- Ensuring customers see value quickly and adopt the solution fully
- Primary contact from initial implementation through renewal and upsell
- CSMs will have a renewal goal and upsell quota
- Training customers and end users on how to utilize arenaflex
- Troubleshooting any issues that will inevitably come up and offering solutions to remediate
- Identifying at-risk customers and escalating solutions as needed
- Monitoring customer health post-go-live and performing value check-ins
- Becoming the customer advocate to drive cross-functional teams across development, product management, and support
Requirements
To be successful in this role, you'll need:
- Customer-facing experience preferably at a B2B SaaS company
- Excellent customer relationship and customer service skills
- Solid communication, listening, and writing skills
- Clear ability to problem-solve and resolve client issues
- Organized and reliable: able to work independently with little direction when necessary
What We Offer
As a Customer Success Manager at arenaflex, you'll have the opportunity to work in a fast-growing technology and healthcare area, with extensive career and growth opportunities. You'll also have the chance to work cross-functionally and closely with senior leadership, both in our Berlin office and with our New York team. Additionally, you'll have access to our investor network, including FirstMark, Google Gradient, and Project A, to consult with and learn from industry pioneers. We offer a competitive compensation package, an amazing culture, and a range of benefits, including:
- Extensive career and growth opportunities in a fast-growing technology and healthcare area
- The opportunity to work cross-functionally and closely with senior leadership, not only in the Berlin office but also with New York
- The ability to tap into our investor network (i.e. FirstMark / Google gradient / Project A) to consult with and learn from industry pioneers
- Competitive compensation package
- Amazing culture
- Personal education budget
- Monthly budget for team events (team building, lunches, happy hours...)
- Generous vacation policy
- Top-of-the-line Macbook with powerful specs
- Remote work opportunities
Why Join arenaflex?
At arenaflex, we're passionate about making a difference in the world. We believe that the power of a talented team can accomplish anything – even revolutionizing healthcare. We're a company that values autonomy, data-driven decision making, humility, and transparency. And we're committed to creating a workplace that's inclusive, diverse, and supportive. If you're passionate about healthcare technology and SaaS, and you're looking for a challenging and rewarding role that will allow you to make a real difference, then we want to hear from you. Apply now to join our team and be a part of something amazing. Apply To This Job Apply for this job