Experienced Retail Customer Experience Associate – Lakeside – Full Time – Metairie, LA

Are you passionate about delivering exceptional customer experiences and driving sales growth in a fast-paced retail environment? Do you thrive in a dynamic team setting where no two days are ever the same? If so, we invite you to join arenaflex as a Retail Customer Experience Associate at our Lakeside location in Metairie, LA. As a key member of our team, you will play a vital role in creating a personalized shopping experience for our customers, exceeding their expectations, and driving sales growth.

About arenaflex

arenaflex is a leading retail brand that has been a household name for decades. We pride ourselves on our commitment to delivering exceptional customer experiences, offering a wide range of products, and fostering a culture of innovation and excellence. Our team members are the backbone of our success, and we are always looking for talented individuals who share our passion for customer service and sales growth.

Job Overview

As a Retail Customer Experience Associate, you will be responsible for creating a personalized shopping experience for our customers, driving sales growth, and exceeding customer expectations. You will be the face of arenaflex, embodying our brand values and delivering exceptional customer service in a fast-paced retail environment. Your primary responsibilities will include:

• Ensuring the customer is the top priority by actively attending to their needs and exceeding their expectations
• Role-modeling the Own Your Style service model throughout the store, going above and beyond to service customers and support colleagues
• Providing an exceptional customer experience by selling merchandise and meeting any need our customer may have, whether in-store or through virtual selling
• Leveraging product knowledge and digital resources to increase sales by educating and assisting the customer and expanding their merchandise options
• Effectively developing and maintaining relationships throughout the store to problem-solve and create the best possible outcome for the customer
• Assisting the customer in making the best product choices, focusing on size and fit in apparel areas
• Communicating and providing customer feedback daily with the Customer Experience Manager to create a better customer experience
• Promoting services by leveraging company social media assets to engage with customers
• Demonstrating a professional, can-do attitude and maintaining high customer readiness standards
• Understanding the promotional calendar and utilizing it to drive sales
• Ensuring shortage prevention initiatives are executed
• Performing other customer-facing duties as needed

Qualifications and Competencies

To succeed in this role, you will need:

• Minimum 1 year of previous selling or retail experience
• Ability to effectively communicate and present information to customers, peers, and all levels of management
• Basic math functions such as addition, subtraction, and calculating percentages; ability to use a calculator
• Self-starter, able to work independently and as part of a team, with good time management skills and ability to build relationships and convert customers into clients
• Understanding of technology and proficiency in POS, computers, tablets, smartphones, work-associated apps, and social media
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements

This role requires:

• Prolonged periods of standing/walking around the store or department
• May involve reaching, crouching, kneeling, stooping, color vision, and climbing ladders
• Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment
• Frequently lift/move up to 50lbs

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our team members' growth and development. As a Retail Customer Experience Associate, you will have opportunities to:

• Develop your sales and customer service skills through ongoing training and coaching
• Collaborate with colleagues to drive sales growth and exceed customer expectations
• Participate in performance-based incentives and recognition programs
• Access to exclusive employee discounts and perks
• Opportunities for career advancement and professional growth within the company

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and excellence. Our team members are our greatest asset, and we strive to provide a workplace that is:

• Dynamic and fast-paced, with opportunities for growth and development
• Collaborative and inclusive, with a focus on teamwork and mutual respect
• Innovative and forward-thinking, with a commitment to staying ahead of the curve
• Fun and engaging, with regular social events and team-building activities

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for performance-based incentives and recognition
• Access to exclusive employee discounts and perks
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth within the company

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and driving sales growth, we invite you to apply for the Retail Customer Experience Associate role at arenaflex. Please submit your application, including your resume and a cover letter, through our website or by clicking the "Apply Now" button below.

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