Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry

At arenaflex, we're passionate about creating comfort through indoor heating and air conditioning solutions. With a rich history dating back to 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service and community involvement has earned us a reputation as a trusted partner in the industry. We're now seeking an experienced Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. You'll also be responsible for maintaining our customer database, making daily outbound phone calls, routing technicians based on location, and fostering a positive team atmosphere with all members of the dispatch team.

Job Overview

As a Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment. You'll be responsible for:

• Handling inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintaining our customer database, including accurate documentation of customer information
• Making daily outbound phone calls to customers and technicians
• Routing technicians based on location to ensure efficient service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team

Schedule

As a remote Customer Service Representative/Dispatcher, you'll have the flexibility to work from home on Monday, Tuesday, Thursday, and Friday. You'll be required to work in our Chantilly office on Wednesdays from 8 AM to 5 PM, with a one-hour lunch break.

Qualifications

To be successful in this role, you'll need:

• Previous call center experience, with a minimum of 1 year of experience
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and work independently as well as within a team
• Familiarity with main cities and locations in Northern Virginia
• Ability to accurately document information into our customer database (Service Titan)

Remote Work Requirements

As a remote Customer Service Representative/Dispatcher, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

arenaflex will provide a laptop and cell phone to support your work.

Benefits and Culture

At arenaflex, we're committed to providing a comprehensive benefits package and a positive work environment. You'll enjoy:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with matching contributions
• 7 paid holidays per year
• Paid vacation and personal days
• Continued education with periodic classes

Why Join arenaflex?

As a Customer Service Representative/Dispatcher at arenaflex, you'll have the opportunity to work with a dynamic and growing company that's committed to exceptional customer service and community involvement. You'll be part of a team that's passionate about creating comfort through indoor heating and air conditioning solutions. If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and be part of a company that's shaping the future of the HVAC and Plumbing industry.

How to Apply

If you're interested in this exciting opportunity, please submit your application through our website or by clicking on the link below. We look forward to hearing from you! Apply for this job Apply for this job