Experienced Customer Support Representative – Direct-to-Consumer (D2C) E-commerce Expert
At arenaflex, we're a trusted leader in the footwear industry, delivering high-quality, stylish, comfort-driven shoes that make a difference in people's lives. Our success is built on innovation, value, and a relentless focus on customer satisfaction. We're now seeking a skilled Customer Support Representative to be the front-line voice of our brand, supporting our growing e-commerce presence across various platforms.
About arenaflex
arenaflex has been a pioneer in the footwear industry since 1991, with a legacy of delivering exceptional products and services that exceed customer expectations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted brand. We're now expanding our e-commerce presence, and we need a talented Customer Support Representative to join our team.
What You'll Do
As a Customer Support Representative at arenaflex, you'll be the primary point of contact for customers via phone, email, and live chat. Your responsibilities will include:
- Serving as the primary point of contact for customers via phone, email, and live chat
- Resolving product questions, order issues, and order returns with empathy and professionalism
- Supporting customers on multiple platforms, including Shopify, Gorgias, Amazon Seller Central, and Walmart Seller Center
- Troubleshooting account concerns, assisting with navigation, and guiding users through our online experience
- Documenting all interactions with detail and accuracy for smooth case resolution
- Collaborating cross-functionally with other departments to resolve escalated cases
- Staying informed on product updates, promotions, and procedures to serve as a product expert
- Helping drive retention by upselling when appropriate and creating experiences that inspire loyalty
What You'll Bring
To succeed in this role, you'll need:
- 1-2 years of D2C customer service or retail support experience
- Strong written and verbal communication skills—empathetic, clear, and customer-focused
- Experience with tools like Shopify, Gorgias, Amazon Seller Central, or similar platforms is a plus
- Familiarity with footwear or retail product lines (or a willingness to learn quickly)
- Proficient in Microsoft Word, Excel, Outlook
- Excellent multitasking and time-management skills
- A calm, solution-oriented mindset under pressure
- A proactive, dependable, and team-first attitude
Why Join arenaflex?
We offer a dynamic, supportive team that celebrates wins and encourages growth. As a Customer Support Representative at arenaflex, you'll enjoy:
- Competitive compensation and comprehensive benefits package (medical, retirement, PTO, paid holidays)
- The chance to grow within a 30+ year legacy company with a strong brand and evolving D2C presence
- Employee discounts across all arenaflex brands
- Opportunities for professional development and career growth
- A collaborative and inclusive work environment that values diversity and creativity
How to Apply
Ready to make your mark on a customer-focused team that's redefining footwear service? Apply today by submitting your resume and a short cover letter explaining why you're the perfect fit for this role. We look forward to welcoming the next member of the arenaflex family! Apply for the job now! Apply for this job Apply for this job