Experienced Veterinary Customer Services Representative – Varying Shifts – New Hire Signing Bonus!
At arenaflex, we're dedicated to providing exceptional care and services to our clients, customers, clinicians, and care-giving colleagues. As a key member of our Small Animal Reception team, you'll play a vital role in delivering outstanding front-line client services and supporting the well-being of our patients and their families.
About arenaflex
arenaflex is a leading academic health center and one of America's top-ranked medical institutions. Our commitment to excellence, innovation, and community engagement drives everything we do. As a Buckeye, you'll be part of a dynamic community that values collaboration, diversity, and inclusivity. Our mission is to illuminate a pathway to education, research, and healthcare that creates vibrant futures for individuals and communities worldwide.
Job Summary
We're seeking an experienced Veterinary Customer Services Representative to join our Small Animal Reception team. This full-time position (32 hours/week) requires varying shifts, including evenings and weekends, with opportunities for shift differential. As a Veterinary Customer Services Representative, you'll provide exceptional front-line client services, respond to routine and complex situations, and maintain accurate records and money handling practices.
Key Responsibilities
* Respond to routine, complex, and medical emergency situations in a professional manner
- Answer and direct internal and external calls appropriately
- Create accurate day-to-day admitting information through the hospital computer system
- Resolve routine problems and complex situations using medical terminology, office practices, and established customer service principles
- Maintain safe and accurate money handling practices and abide by all university privacy standards
- Perform other duties as assigned
Essential Qualifications
* 2 years of experience in a customer service, healthcare, or veterinary care environment
- Background in customer services, insurance verification, and/or veterinary practice customer services
- Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff
- Experience in analyzing and interpreting information
- Experience with electronic medical records systems and/or operating computers
Preferred Qualifications
* Experience working in a veterinary hospital or clinic setting
- Knowledge of medical terminology and veterinary practices
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a self-directed manner
- Analytical and problem-solving skills
- Experience with electronic medical records systems and/or operating computers
- Strong attention to detail and accuracy
Career Growth Opportunities and Learning Benefits
As a Veterinary Customer Services Representative at arenaflex, you'll have opportunities for career growth and professional development. Our comprehensive benefits package includes:
- Comprehensive benefits packages, including medical, dental, and vision insurance
- Tuition assistance for employees and their dependents
- State or alternative retirement options with competitive employer contributions
- Opportunities for professional development and continuing education
- Collaborative and supportive work environment
Work Environment and Company Culture
arenaflex is a dynamic and inclusive community that values diversity, equity, and inclusion. Our work environment is collaborative, supportive, and committed to excellence. As a Buckeye, you'll be part of a community that:
- Values collaboration, diversity, and inclusivity
- Fosters a culture of excellence, innovation, and community engagement
- Provides opportunities for professional development and continuing education
- Offers comprehensive benefits packages and competitive compensation
Compensation, Perks, and Benefits
The targeted hiring range for this position is $17.00-$21.69 per hour. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.
How to Apply
If you're passionate about delivering exceptional customer service and supporting the well-being of our patients and their families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Our mission is to provide equal employment opportunities to all applicants, regardless of age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
Contact Us
If you have any questions or require assistance with the application process, please contact our HR team at [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job