Experienced Health & Benefits Customer Service Representative / Support Specialist – Remote Opportunity

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a forward-thinking organization dedicated to simplifying the health and wealth journey for individuals and businesses alike. As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you will play a vital role in supporting our customers' journey through the healthcare reimbursement system, providing valuable insights, education, and direction to ensure seamless navigation of our online tools and services.

About arenaflex

arenaflex is a people-centric organization that is obsessed with delivering exceptional results through an unwavering commitment to integrity. We believe in empowering our employees to drive results, foster a culture of innovation, and prioritize the well-being of our customers, employees, and communities. As a member of our team, you will be part of a community that is passionate about making a difference and relentlessly pursuing better outcomes for all.

Job Summary & Responsibilities

As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you will report to the Member Services Supervisor in the CBD Member Services department. This role is responsible for providing high-quality, customer-focused telephonic service, using knowledge of procedures and systems to meet and/or exceed member satisfaction. Your key responsibilities will include:

• Providing valuable insights, education, and direction to customers to support easy navigation of our online tools and services
• Resolving issues without management intervention to remove barriers for customers
• Consulting with customers to support their healthcare reimbursement needs
• Protecting sensitive customer information with discretion
• Prioritizing effectively to meet customer service goals and deadlines
• Performing other duties as assigned

Requirements

To succeed in this role, you will need to possess:

• 1-3 years of experience in Customer Service, with prior call center experience preferred
• No degree required, but a basic understanding of medical/reimbursement terminology is preferred
• Strong computer knowledge and skills, with the ability to learn new systems
• Ability to learn, memorize, and retain information
• Basic problem-solving skills, with the ability to de-escalate and handle customer issues without utilizing a supervisor
• Excellent oral and written communication skills
• Ability to work hours of 10:30 am-7:00 pm CST, with some Saturdays TBD (subject to change due to business needs)
• Prolonged periods of sitting at a desk and working on a computer
• Occasionally lifting items up to 25 pounds
• Ability to work overtime

Preferred Qualifications

* Experience working in a fast-paced environment

• Ability to adapt to changing priorities and deadlines
• Strong analytical skills, with the ability to analyze customer issues and provide effective solutions
• Basic understanding of medical/reimbursement terminology
• Ability to work independently, with minimal supervision

Compensation & Benefits

The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including:

• Healthcare
• 401K savings plan
• Company holidays
• Paid time off
• Parental leave
• Employee assistance program

Training & Development

As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you will undergo comprehensive training to ensure your success in this role. Our training program includes:

• Initial call skills training
• Cross-training to other skills on a later date
• Product exam at the end of training, with a passing score of 85% required to continue in the role
• Ongoing training and development opportunities to support your growth and success

Work Environment

As a remote employee, you will work from the comfort of your own home, with a quiet, distraction-free work environment. You will need to meet the following internet speed requirements:

• Upload Speed: >20 Mbps
• Download Speed: >100 Mbps
• Must be able to hardwire an ethernet cable to your internet modem/router

How to Apply

If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now to join arenaflex and start your journey towards a rewarding and challenging career. Apply To This Job Apply for this job