Experienced Principal Solutions Consultant - Customer Service at arenaflex
Join arenaflex, a leading innovator in the customer service industry, as we embark on a mission to revolutionize the way businesses interact with their customers. As a Principal Solutions Consultant - Customer Service, you will play a pivotal role in driving digital transformation initiatives with our clients, leveraging arenaflex's cutting-edge customer service solutions.
About arenaflex
arenaflex is a forward-thinking organization that is passionate about harnessing the power of technology to create exceptional customer experiences. Our team of experts is dedicated to helping businesses navigate the complexities of customer service, and we're committed to delivering innovative solutions that drive real results. With a strong presence in the industry, arenaflex is a trusted partner for large enterprise organizations and international brands.
Meet Our Team
As a Principal Solutions Consultant - Customer Service, you will collaborate with industry-aligned sales teams and solutions consultants, other specialist teams, product managers, and partner organizations to ensure the successful execution of sales strategy. Our solutions consultants are thought leaders, passionate about technology and its impact on the customer service domain. We're a dynamic team that thrives on innovation, creativity, and collaboration.
What You'll Do at arenaflex
As a Principal Solutions Consultant - Customer Service, your responsibilities will include:
- Being the go-to expert for arenaflex's customer service solutions and driving digital transformation initiatives with our clients
- Creating highly engaging demonstrations and presentations to help customers visualize and transform their employee and customer experiences using the latest innovative customer service technology
- Presenting tailored solutions, leading workshops, creating solution architectures, and facilitating client engagements to address needs and develop effective selling and solution delivery strategies
- Acting as a trusted advisor to our customers, partners, and internal teams, helping them understand the value and potential of arenaflex's customer service solutions
- Being a recognized thought leader and domain expert in customer service/experience (CX) and arenaflex's customer service solution, with a track record of excellent presentations and event speaking
- Collaborating with field teams and clients to evangelize solutions that will help them achieve results through innovation and adoption of initiatives, reusable assets, and selling programs
- Fostering strong partnerships with internal leaders in product development, product marketing, alliances, industry business units, and other peer specialist organizations globally at arenaflex
- Staying ahead of the curve and providing a view on relevant technology trends and competitive solutions that are of interest to our customers, sharing this knowledge with regional industry solution consulting teams and creating reusable best practice assets such as value propositions, whitepapers, presentations, workshops, and demos
Who You Are
We're looking for a passionate and technically astute individual who is:
- Passionate about people and technology, with technical/business experience in client-facing roles such as presales, consulting, technical enablement, or software application development and delivery
- Able to inspire others and take a lead role without requiring a formal manager role, taking ownership and getting things "done-done"
- A recognized leader, coach, and mentor with firsthand knowledge of contact center technologies, including telephony, digital channels, CCaaS, content and knowledge, WFM, etc.
- A strategic thinker with the ability to build and present robust product demos, combined with the communication skills needed to develop customer relationships by listening to, understanding, and anticipating client needs (business and IT)
- Experienced in software development and architecture, project management, requirements engineering, product management, and solution architecture
- A technical strategist, innovator, and entrepreneur able to come up with fresh ideas, develop and execute them to scale the business in alignment with the broader customer service strategy and commercial goals
- A strong mentor to others in the organization to help support training and mentorship for the field, scaling the organization's knowledge in customer service
What You've Accomplished
We're looking for someone with:
- Extensive experience developing and/or selling enterprise software solutions to large enterprise clients
- Working in a complex, matrixed environment to build, scale, and develop business and technical relationships
- A BA/BS degree or equivalent business experience
- Experience working with sales personnel to develop customer-specific solutions to complex problems
- Delivering POCs and custom demonstrations and educating customers on product capabilities
- Experience and expertise within the typical contact/service center for large enterprise clients, with intimate knowledge of the various technologies in play across servicing channels
Pega Offers You
As a Principal Solutions Consultant - Customer Service at arenaflex, you can expect:
- Gartner Analyst-acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- A competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Simple Application Process
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