Experienced EFAST2 Customer Service Specialist II – ERISA Filing Acceptance System Support
Join arenaflex, a leading organization in the heart of innovation, as we seek an experienced EFAST2 Customer Service Specialist II to support the ERISA Filing Acceptance System 2 (EFAST2) for the submission, receipt, and processing of the Form 5500 Series Annual Return/Report. This role offers a unique opportunity to make a personal impact in a dynamic work environment, driving success through a strong and diverse skillset.
About arenaflex
arenaflex is a forward-thinking organization that empowers individuals to grow and thrive in their careers. We believe in creating a work environment that fosters collaboration, innovation, and professional growth. Our team is dedicated to delivering exceptional results, and we're looking for like-minded individuals to join our ranks.
The Role
As an EFAST2 Customer Service Specialist II, you will play a critical role in providing expert customer service to employee benefit plan administrators and others on behalf of the U.S. Department of Labor (DOL) and the Internal Revenue Service (IRS). You will be responsible for:
- Consistently demonstrating effective telephone communications with the EFAST2 filing public
- Providing clear and concise information to EFAST2 callers
- Exhibiting strong problem-solving capabilities with the EFAST2 filing public
- Working independently with accurate results that meet contractually required performance standards
- Receiving and utilizing regular feedback from supervisors and quality team for continuous improvement
- Maintaining a positive attitude and working well under pressure
- Escalating complex questions to more experienced specialists and government agencies
- Using software applications to receive calls, document questions and responses, and access resources
- Excellent attendance is required to provide consistent, reliable support during hours of limited coverage, including single coverage
What You'll Need to Succeed
To excel in this role, you will need:
- Education: High School Diploma/GED
- Required Experience: 1+ years of related experience (call center or helpdesk)
- Security Clearance Level: Ability to attain Minimum Background Investigation (MBI) public trust clearance, including travel to a U.S. Department of Labor approved USAccess location for fingerprinting and PIV (Personal Identity Verification) card issuance
- Ability to demonstrate a minimum of 20 WPM typing speed
- Ability to communicate effectively in both written and verbal English, displaying professional phone demeanor and email etiquette
- Ability to acquire knowledge quickly through self-directed learning and individual training
- Ability to provide unscripted responses to effectively communicate information
- Excellent interpersonal and organizational skills
- Ability to collaborate and work as a member of a team
- Working experience with Microsoft Office, including Outlook, Word, Excel, and Teams
- Preferred Skills: Working experience with Salesforce (or other CRM) and a knowledge base or content management system
What We Offer
At arenaflex, we're committed to providing a comprehensive compensation package that includes:
- Competitive salary
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Environment and Culture
arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our team is dedicated to creating a positive and inclusive work environment that fosters collaboration, innovation, and professional growth. We're committed to providing the tools and resources you need to succeed in your role and beyond.
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination.
Contact Us
If you have any questions or would like to learn more about this role, please don't hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job