Experienced Full Stack Customer Support Specialist – Advanced Support

Join arenaflex, a leading innovator in the Animal Health eCommerce shopping platform, as we continue to revolutionize the way customers interact with our products. As an Experienced Full Stack Customer Support Specialist – Advanced Support, you will play a pivotal role in managing the incremental growth of our platform, ensuring premium e-commerce processes, programs, and enhancements are implemented and maintained as required.

About arenaflex

arenaflex is a dynamic and forward-thinking company that is committed to providing the highest level of service to our customers. Our Animal Health eCommerce shopping platform is designed to make it easy for customers to purchase the products they need, while also providing a seamless and secure shopping experience. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional results.

Job Summary

The Experienced Full Stack Customer Support Specialist – Advanced Support will be responsible for managing the operational functionalities related to the continued growth of online shopping as customers purchasing capabilities for direct only products increase. This includes forecasting and product allocation, as well as providing support across the eCommerce business partnering with departments such as IT, Master Data, Customer Service, Marketing, Pricing, and GPO teams.

Key Responsibilities

* Act as primary contact for internal stakeholders related to demand and supply related to eCommerce shoppers and products

• Ensure appropriate and adequate communication to internal and external stakeholders
• Act as a liaison between arenaflex's Animal Health organizations (Marketing, Logistics and Warehouse, Finance, Credit, etc.) to address key operational issues
• Support mitigation of supply risk by analysis of market needs
• Oversee e-commerce website and ensure they function correctly
• Audit the website weekly, to ensure products are correct and able to purchase
• Maintain and upload new product images and information
• Monitor inventory levels for direct only products and identify inventory risks
• Conduct root cause analysis and responsible for forecast and order management
• Coordinate supply of product and related services and looks after inventory management
• Identify and resolve supply issues aligning to product forecasting & demand
• Responsible for data analysis on customer activity and product demand
• Ensure order processing and warehouse SLAs are consistent and orders managed without disruption
• Deliver against key eCommerce service targets
• Manage connectivity and process flow for eCommerce returns, order, credits, & debits
• Provide audit support to ensure compliance required for RX and restricted products
• Establishes work procedures and processes that support the company's and department's standards, procedures, and strategic directives

Qualifications

* B.S./B.A. required

• Ability to work effectively with department heads
• Strong collaboration and communication skills
• Demonstrated ability to anticipate and solve problems
• Strong business judgment and decision-making ability
• Solid analytical skills for independent problem solving
• Stakeholder management, teamwork, and collaboration: Adequate skills, applied at various levels including executive leaders and across functional areas

Preferred Qualifications

* SAP/Atlas; Inventory management, order/return processes applications, customer master set up related to customer online shopping access

• Ways of Working: Good and developing understanding of WoW mindsets and behaviors, ability to demonstrated some of them regularly
• Business and Finance acumen: Understand impact of own area's activities within Supply Chain

Key Competencies

* Communication Proficiency

• Detailed oriented
• Self-driven committed to self-improvement
• Leadership
• Organizational Skills
• Performance Management
• Problem Solving/Analysis
• Technical Capacity

What We Offer

* Competitive salary

• Bonus eligibility
• Long term incentive if applicable
• Health care and other insurance benefits (for employee and family)
• Retirement benefits
• Paid holidays, vacation, and sick days
• Flexible work arrangements, including remote work options
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that reflects the communities we serve. We do not discriminate on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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Job Posting End Date

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