Experienced Full Stack Customer Service Associate – Hybrid Retail and Remote Customer Experience Expert

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a skilled and versatile Lead Retail Customer Service Associate, you'll play a pivotal role in driving our success by providing top-notch support to our customers, both in-store and remotely. This hybrid role offers the perfect blend of flexibility and challenge, allowing you to balance your time between our arenaflex office and home.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're committed to fostering a culture of inclusivity, respect, and growth, where every team member feels valued and empowered to make a meaningful impact.

Job Summary

As a Lead Retail Customer Service Associate, you'll be the face of arenaflex, providing expert guidance and support to customers across various channels. Your exceptional communication skills, attention to detail, and ability to multitask will enable you to deliver a seamless customer experience, while your leadership skills will help you mentor and guide your colleagues to achieve exceptional results.

Key Responsibilities

* Provide exceptional customer service, both in-store and remotely, through phone, email, and in-person interactions

• Take customer orders, give pricing information, perform consultative selling, and recommend arenaflex products and services
• Manage production flow to ensure all production orders are completed on time and to the highest quality standards
• Set up complex orders, perform multiple tasks simultaneously, and ensure quality during and after the production process
• Coordinate pick-up and delivery of customer orders, and provide leadership to team members on an assigned shift
• Assist in the training of store team members, and collate, sort, and organize customer orders
• Operate the Point of Sale terminal (POS), handle financial transactions, and make change
• Complete required financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow instructions of supervisors and assist other team members in performing store functions
• Maintain inventory of shipping supplies, and assemble parcels and prepare goods for shipping
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* High school diploma or equivalent education

• 2+ years of specialized experience
• Excellent verbal and written communication skills
• Ability to work in a team environment and provide leadership to team members
• Ability to multitask and prioritize tasks effectively
• Ability to maintain a high level of accuracy and attention to detail
• Ability to adapt to changing situations and priorities

Compensation and Benefits

* Competitive salary: $19.75 - $24.95/Hr

• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Opportunities for career growth and professional development
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance and contributions to arenaflex

Work Environment and Culture

* arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

• arenaflex is committed to fostering a culture of inclusivity, respect, and growth, where every team member feels valued and empowered to make a meaningful impact.
• arenaflex is a dynamic and innovative company that's passionate about delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and discuss how you can become a vital part of our success story. Apply To This Job Apply for this job