Experienced Customer Service Representative – EDI Order Processing and Customer Liaison

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive innovation in the manufacturing industry. As a key member of our team, you'll play a vital role in ensuring seamless communication between our customers and our company. We're seeking an experienced Customer Service Representative to join our remote-based team, where you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.

About arenaflex

arenaflex is a leading organization in the manufacturing industry, dedicated to delivering exceptional products and services to our customers. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a collaborative and inclusive environment that values diversity, equity, and inclusion.

Job Summary

We're looking for a highly skilled and experienced Customer Service Representative to join our team on a temporary contract basis for the next 4 months. As a primary point of contact and liaison between customers and our company, you'll be responsible for processing orders, handling customer inquiries, and resolving issues in a timely and professional manner. Your expertise in EDI data entry, order processing, and customer service will be essential in driving success in this role.

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Serving as the primary point of contact and liaison between customers and our company, ensuring seamless communication and resolving issues in a timely and professional manner.
• Assisting with EDI data entry, including processing complaints, orders, errors, account questions, billing, and cancellations.
• Processing purchase order confirmations, advanced ship notifications, and invoicing systems for all EDI orders.
• Handling inbound and outbound calls from wholesalers, distributors, consumers, business customers, and Account Managers.
• Processing incoming problem tickets from Distributors and Direct Customers.

Essential Qualifications

To be successful in this role, you'll need:

• 2 years of experience in order processing, EDI, and customer service.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Proficiency in EDI data entry and order processing systems.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• High school diploma or equivalent required.

Preferred Qualifications

While not essential, the following qualifications would be beneficial:

• Experience working in a manufacturing industry setting.
• Knowledge of EDI order processing systems and software.
• Certification in customer service or a related field.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and build strong relationships with colleagues and customers.
• Proficiency in Microsoft Office and Google Suite.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting your career growth and development. As a member of our team, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced colleagues.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that values diversity, equity, and inclusion.

Work Environment and Company Culture

As a remote-based team, we're committed to creating a flexible and inclusive work environment that supports your well-being and productivity. Our company culture values:

• Diversity, equity, and inclusion.
• Collaboration and teamwork.
• Innovation and creativity.
• Continuous learning and development.
• Work-life balance and flexibility.

Compensation and Benefits

We offer a competitive salary range of $20-$25 per hour, depending on your experience and qualifications. In addition, you'll have access to a comprehensive benefits package, including:

• Health insurance.
• Incentive and recognition program.
• 401K contribution (based on eligibility).
• Paid time off and holidays.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, regardless of their background, identity, or experience.

How to Apply

If you're a motivated and experienced Customer Service Representative looking for a new challenge, we'd love to hear from you! To apply, please click the link below and submit your application. Apply To This Job

Simple Application Process

Our application process is easy and straightforward. Simply click the link above, submit your application, and we'll be in touch soon to discuss your qualifications and next steps. Apply for this job