Immediate Hiring: Customer Support Specialist at arenaflex

Unlock a Rewarding Career in Customer Support at arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a Customer Support Specialist at arenaflex, you will be the face of our organization, providing top-notch support to our clients and guests while ensuring a positive and memorable experience.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and communities to thrive. Our mission is to deliver exceptional customer experiences that exceed expectations, foster meaningful relationships, and drive positive outcomes. With a strong commitment to excellence, arenaflex has established itself as a trusted partner in the industry, and we're excited to welcome like-minded individuals to our team.

Job Summary

As a Customer Support Specialist at arenaflex, you will be responsible for providing exceptional support to our clients and guests, ensuring a positive and memorable experience. You will be the first point of contact for many of our clients, and your role will be critical in building trust, resolving issues, and promoting arenaflex's values and services.

Key Responsibilities

* Provide exceptional support to clients and guests, ensuring a positive and memorable experience

• Maintain general knowledge of daily business operations, including assisting clients with medication pickup, scheduling appointments, collecting and processing ECHO financials and insurance documents
• Assist with facility opening and closing duties, including scanning required documents into EHR
• Obtain DMH Member ID and DMH eligibility for individuals as applicable
• Create and edit client charts or episodes in EHR, as applicable
• Document client communication in EHR, as appropriate
• Assist clients with connection to clinicians via iPad and provide a confidential setting for services
• Assist with connection to Crisis for walk-ins and call-ins, as appropriate
• Collect and process deductible and co-payments from individuals served
• Assist with processing incoming and outgoing mail and faxes
• Maintain medication inventory and ensure compliance with medication protocol
• Process proof of insurance information for DMH consumers
• Complete Patient Assistance Program applications and send to the pharmacy in a timely manner
• Forward medical records requests in a timely manner to Medical Records Office, ensuring ROIs are completed entirely and accurately
• Understand and promote our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services
• Perform other reasonably related duties as assigned by the immediate supervisor or other management as requested

Essential Qualifications

* High School Diploma or equivalent required

• At least two (2) years of experience in a previous receptionist/clerical position
• Ability to perform in data entry and possess knowledge of Windows and Microsoft Applications
• Experience in multi-tasking, prioritizing, and ability to work independently
• Excellent communication skills, including active listening, and ability to communicate effectively in person, in writing, and over the phone
• Knowledge of, or ability to learn, area of customer service specializations
• Service-oriented and able to resolve customer needs quickly
• Proficient computer skills and ability to learn how to use applicable software quickly
• Ability to work in a collaborative and team-oriented environment
• Self-motivation, ability to multitask, and attention to detail

Preferred Qualifications

* Experience in a healthcare or social services setting

• Knowledge of EHR systems and ability to learn quickly
• Experience with patient assistance programs and medical records management
• Certification in customer service or a related field

What We Offer

* Competitive salary

• Remote work opportunities
• Immediate openings available
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to ongoing training and education opportunities

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Support Specialist at arenaflex. Apply for this job