Experienced Customer Sales and Service Call Center Representative – Hybrid Opportunity at arenaflex
As a leading innovator in the communications and technology industry, arenaflex is seeking a passionate and results-driven Customer Sales and Service Call Center Representative to join our dynamic team. This hybrid role offers the perfect blend of in-center and remote work, allowing you to thrive in a fast-paced environment while enjoying the flexibility of working from home. If you're looking for a challenging and rewarding career that will help you grow professionally and personally, we invite you to apply for this exciting opportunity.
About arenaflex
arenaflex is a global leader in communications and technology, with a rich history dating back nearly 150 years. From the invention of the telephone to the widespread adoption of 5G and Fiber, we've been at the forefront of innovation, connecting families, communities, and businesses around the world. Our mission is to create connections that change the world, and we're committed to making a positive impact on the lives of our customers and employees.
Job Summary
As a Customer Sales and Service Call Center Representative at arenaflex, you'll be the voice of our company, providing exceptional service to our customers and driving sales growth through consultative selling. You'll work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, and other customer interactions. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals.
Key Responsibilities
* Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
- Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
- Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
- Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
- Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
- Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
Essential Qualifications
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
- Occasional overtime may be required
- Ability to work in a fast-paced, inbound contact environment
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in using multiple tools and systems
Preferred Qualifications
* Experience in sales or customer service
- Knowledge of arenaflex's products and services
- Ability to work in a remote environment
- Experience with CRM software and other customer service tools
- Strong problem-solving and analytical skills
- Ability to work in a team environment and provide excellent customer service
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, inbound contact environment
- Basic computer skills and proficiency in using multiple tools and systems
- Ability to work independently and as part of a team
- Strong customer service skills
- Ability to meet sales goals and targets
- Strong time management and organizational skills
Career Growth Opportunities and Learning Benefits
* Paid training and additional resources to support success in your new role
- Opportunities for career advancement and professional growth
- Access to training and development programs to enhance your skills and knowledge
- Collaborative and dynamic work environment that encourages innovation and creativity
- Recognition and rewards for outstanding performance and contributions
Work Environment and Company Culture
* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion
- Our company culture is built on a foundation of innovation, collaboration, and customer-centricity
- We offer a range of benefits and perks to support your physical and mental well-being, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
- arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
Compensation, Perks, and Benefits
* Competitive salary range of $16.00 - $18.30 hourly, plus uncapped commissions for sales goals if all sales goals are met
- Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment that encourages innovation and creativity
- Recognition and rewards for outstanding performance and contributions
How to Apply
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving sales growth, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online portal. We look forward to hearing from you! Apply To This Job
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. If you require accommodations during the application or hiring process, please let us know. Apply for this job