Experienced Customer Service Agent - Sports - Hybrid Overnight Shift
Job Summary:
Join arenaflex, a leading entertainment company, as a Customer Service Agent - Sports, and be part of a dynamic team that provides exceptional experiences for sports enthusiasts across the country. As a Customer Service Agent, you will be the face and voice of our digital sportsbook operations, delivering top-tier customer service via live chat, email, and phone. With a competitive salary of $20.50/hour and a fun, relaxed work environment, this role offers a unique opportunity to grow your career while working with fellow sports fans.
About arenaflex:
arenaflex is a pioneering entertainment company that offers a range of exciting experiences, including sports wagering and online casino games. With a strong focus on innovation and customer satisfaction, we strive to create a seamless and enjoyable experience for our patrons. As a Customer Service Agent, you will play a vital role in delivering this experience, working closely with our team to ensure that our customers receive the best possible service.
About the Role:
As a Customer Service Agent - Sports, you will be responsible for providing exceptional customer service to our patrons, responding to their queries, and resolving any issues they may encounter. You will work closely with our team to stay up-to-date on the latest trends and developments in the sports industry, ensuring that you are always equipped to provide the best possible service.
Key Responsibilities:
* Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps.
- Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
- Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
- Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
- Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
- Answer player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
- Follow various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel.
- Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
- Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
- Deliver exceptional performance results in customer satisfaction and contact handle times.
- Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
- Maintain a strong track record for punctuality and attendance.
- Perform other duties as assigned.
About You:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School diploma or College Degree required.
- Heightened sense of urgency and passion to learn new things.
- Highly developed sense of integrity and commitment to player satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for players.
- Ability to type quickly and write with good grammar and punctuation.
- Strong attention to detail is a must! Must be an analytical thinker.
- Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
- Great problem-solving abilities.
- Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
- Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
- Have the ability to work some holidays and weekends.
What We Offer:
* Competitive compensation package.
- Comprehensive Benefits package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
Work Environment:
As a Customer Service Agent - Sports, you will work in a hybrid environment, with the flexibility to work from home 4 out of 5 days per week. You will be required to work overnight shifts, from 11:30pm to 8am, Monday to Friday. Our office is located in Cherry Hill, New Jersey, and you will be expected to attend regular team meetings and training sessions.
Career Growth Opportunities:
arenaflex is committed to the growth and development of our employees. As a Customer Service Agent - Sports, you will have the opportunity to develop your skills and knowledge, working closely with our team to stay up-to-date on the latest trends and developments in the sports industry. We offer a range of training programs and opportunities for advancement, ensuring that you can grow your career with us.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about sports, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!
Equal Employment Opportunity:
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide a work environment that is free from discrimination and harassment.
Contact Us:
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job