Experienced Phone and Chat Specialist – Connecting Healthcare Professionals with Facilities

Are you a customer service expert with a passion for connecting people? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join arenaflex, a leading provider of innovative solutions for the healthcare industry. As a Phone and Chat Specialist, you will play a critical role in connecting nurses with healthcare facilities that need to fill shifts, ensuring that essential workers have the support they need to provide top-notch care.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that is revolutionizing the way healthcare professionals connect with facilities. Our mission is to provide innovative solutions that empower healthcare workers to deliver exceptional care, and we're looking for talented individuals like you to join our team. As a Phone and Chat Specialist, you will be part of a critical team that helps our essential healthcare workers get to the frontlines, making a real difference in the lives of patients and families.

Responsibilities

As a Phone and Chat Specialist, your primary responsibilities will include:

• Managing large volumes of inbound and outbound calls in a timely manner
• Managing multiple chat channels simultaneously
• Following communication "scripts" when handling different topics
• Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
• Accessing company and client resources to accurately handle calls
• Performing data entry and customer service skills
• Navigating online efficiently to verify nurses' credentials and follow up with written messages
• Handling follow-up phone calls with nurses checking on the status of picking up shifts
• Working requests/records received for those requesting to sign up for a shift
• Identifying customers' needs, researching to see if requests have the necessary credentials
• Skillfully changing from one task to another without loss of efficiency or composure
• Maintaining punctuality and attendance at all scheduled times
• Remaining positive and professional in all customer interactions
• Flexibility to cross-train as requested

Qualifications

To succeed in this role, you will need:

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening
• A background check applicable with state and federal laws is required

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to navigate online efficiently
• Proficiency in data entry and customer service software
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Flexibility to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Phone and Chat Specialist, you will have opportunities to:

• Develop your skills and expertise in customer service and communication
• Work with a dynamic and forward-thinking team that is revolutionizing the healthcare industry
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a competitive salary and benefits package, including paid training and a comprehensive benefits program

Work Environment and Company Culture

arenaflex is a remote-friendly organization that values flexibility and work-life balance. As a Phone and Chat Specialist, you will have the opportunity to work from home and enjoy a comfortable and productive work environment. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we're looking for talented individuals who share our values and passion for making a difference in the lives of patients and families.

Compensation, Perks, and Benefits

As a Phone and Chat Specialist, you will enjoy a competitive salary and benefits package, including:

• Starting pay: $14/hour, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance
• Work hours: Shifts between 7:00am-7:00pm (CST), Work Days: Mon-Fri and rotating weekends
• Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status: Full-time 40 hours
• Equipment Provided: Option - Equipment will be shipped to you for full-time permanent employees
• Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

Hardware/Software Requirements

To ensure a seamless and efficient experience, you will need:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Click here for an example
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)
• Click here for the BYOD policy for full detailed list of requirements

Conclusion

If you're a customer service expert with a passion for connecting people and making a difference in the lives of patients and families, we invite you to join arenaflex as a Phone and Chat Specialist. With a competitive salary and benefits package, opportunities for career growth and development, and a dynamic and forward-thinking team, we're the perfect fit for talented individuals like you. Apply now to take the first step in your exciting career journey with arenaflex! Apply for this job