Experienced Customer Service & Sales Specialist I – Remote Opportunity at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career journey as a Customer Service & Sales Specialist I. This remote role offers a unique blend of customer-facing interactions, sales expertise, and growth opportunities in a rapidly evolving industry.

About arenaflex

arenaflex is a leading Healthcare company that has revolutionized the way home care is delivered. Founded in 2016, we pride ourselves on our values-driven approach, which emphasizes empathy, ownership, integrity, and a positive attitude. Our mission is to bring dignity and support to patients needing care in their homes and to the caregivers who care for them. As the largest consumer-directed home care agency in NY State, we are continually expanding our areas of focus, including operations in other states and tech-based innovations.

Our Values

At arenaflex, we live by our core values, which guide our interactions with patients, caregivers, and colleagues alike:

• Here For You: An attitude of service, empathy, and availability
• Own It: Drive and ownership
• Do the Right Thing: High integrity
• Be Positive: Great attitude and a can-do positive approach to challenges

Job Summary

We are seeking an experienced Customer Service & Sales Specialist I to join our Pre-Care team. This remote role involves connecting with inbound callers, emails, and chats to promote the uniqueness of arenaflex and our programs. The ideal candidate will possess a passion for providing high-level customer service, sales expertise, and the ability to articulate case statuses through detailed notes on salesforce.

Key Responsibilities

As a Customer Service & Sales Specialist I, you will be responsible for:

• Working closely with patients and caregivers to educate them and assist them in beginning the application and enrollment process
• Providing necessary documentation and requirements with the State Department of Health, patients' insurance, and the Patient's Caregivers to ensure services will be authorized in a quick and efficient turn-around time
• Providing high-level customer service through one-call resolution, as measured by "no need for additional follow up"
• Consistently meeting monthly performance metrics of creating cases and call handling
• Creating high-quality cases without errors by using the guides available and ensuring that every case has accurate data to ensure it makes it to on Care
• Providing empathy and genuine care on each call

Responsibilities

* Act as the primary point of contact for prospective patients and caregivers coaching them through the early stages of the education process of the CDPAP program

• Demonstrate effective case management by maintaining a 1 business day email, chatter, and voicemail response time
• Achieve a daily standard to create a minimum of 4 Service Records for arenaflex's CDPAP and LHCSA program
• Maintain a minimum of 3 hours of talk time each day, contingent on volume of marketing
• Maintain high quality of customer service on all inbound & outbound calls with potential patients & caregivers
• Maintain detailed patient and caregiver case notes
• Focus on the growth of arenaflex population by enrolling each valid lead with interest

Ideal Candidate

We are looking for a candidate with:

• Experience with telephonic sales
• Experience in managing a high volume of inbound and outbound calls
• A passion for providing a high level of customer service, including the ability to show empathy, active listening, and patience
• Ability to articulate case statuses through detailed notes on salesforce
• Ability to resolve issues over the telephone with eager clients comfortably
• Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues

Nice-to-Haves

* 2+ years of relevant experience in a similar position is preferred

• Bilingual in Spanish, or other languages desired
• Salesforce proficiency

Why Work at arenaflex?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

Equal Opportunity Employer

arenaflex celebrates diversity and is committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

Compensation

The base pay range for this role is between $18.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Apply Now

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job