Experienced Customer Service/Repair Representative – Digital Industries

Join a culture of excellence and collaboration at arenaflex, a pioneering technology leader with a rich history of innovation and a commitment to delivering exceptional products and services to the digital industries. We are urgently hiring a Customer Service/Repair Representative to join our team and contribute to our mission of increasing energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers.

About arenaflex

arenaflex is a Global Fortune 500 company with five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation. With over 130 years of experience and operations in over 100 countries, we continue to push the boundaries of innovation and provide a comprehensive range of products, systems, and services that meet the evolving needs of our customers. Our commitment to excellence, collaboration, and customer satisfaction has earned us a reputation as a trusted partner in the digital industries.

Job Summary

As a Customer Service/Repair Representative, you will play a critical role in ensuring that our customers receive exceptional service and support. You will be responsible for coordinating customer property returns for paid repair or warranty, managing repairs from customer/channel request through delivery, and leading problem resolution activities to meet schedule and Key Performance Indicators (KPIs). You will work closely with repair technicians, manufacturing and logistics personnel, and other stakeholders to ensure that our customers receive timely and effective support.

Key Responsibilities

* Manage repairs from customer/channel request through delivery, ensuring that all necessary information is requested and entered into the system

• Request and enter required information per written process to execute repair, ensuring that all necessary documentation is completed accurately and on time
• Manage repair priority with repair techs as appropriate to meet schedule and KPIs, ensuring that all repairs are completed efficiently and effectively
• Lead problem resolution activities, including capacity and material constraints, customer issues, and urgent repair turnaround, to ensure that all issues are resolved promptly and to the customer's satisfaction
• Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring that all invoices are correct and sent to the customer in a timely manner
• Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business, including running reports, reviewing detailed datasets, and recommending process changes to improve KPI delivery
• Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals, including process improvements, training, and quality initiatives
• Support other roles or tasks as requested by management, including providing backup support to other team members and contributing to special projects as needed

Qualifications

* Bachelor's Degree and 2 to 5 years of experience in a related field, such as customer service, repair order management, or a related field; alternatively, a special combination of education and experience and/or demonstrated accomplishments

• Strong communication and interpersonal skills, with the ability to work effectively with customers, repair technicians, manufacturing and logistics personnel, and other stakeholders
• Ability to work in a fast-paced environment, with multiple priorities and deadlines, and to adapt to changing circumstances and requirements
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends and patterns, and develop recommendations for process improvements
• Ability to work independently and as part of a team, with a strong commitment to collaboration and customer satisfaction
• Strong technical skills, including proficiency in computer software and systems, and the ability to learn new systems and processes quickly

Benefits

* Competitive salary and benefits package, including health, dental, and vision insurance, and a 401(k) plan

• Opportunity to work with a leading technology company in the digital industries, with a rich history of innovation and a commitment to excellence
• Collaborative and dynamic work environment, with a strong focus on customer satisfaction and team success
• Opportunities for career growth and development, including training, mentorship, and professional development programs
• Flexible work arrangements, including remote work options and flexible hours

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. To apply, please click on the link below and submit your application, including your resume and a cover letter outlining your qualifications and experience. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives, and are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job