Experienced Part-Time Customer Service Representative – Remote Customer Support and Account Management

Unlock your potential with a new role at arenaflex as a Part-time Customer Service Representative! This role is located at our Remote facility, offering a unique opportunity to work from the comfort of your own home office. As a key member of our Operations team, you will be responsible for providing exceptional customer service, technical expertise, and account management skills to drive success. We believe in rewarding talent, and the total rewards package for this role includes a competitive salary, comprehensive benefits, and opportunities for growth and development.

About arenaflex

arenaflex is a leading provider of customer service and benefits compliance solutions, serving over 1000 companies across various industries. We have been recognized as a Great Place to Work twice, demonstrating our commitment to creating a positive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.

Job Summary

We are seeking a Customer Service Representative (CSR) to apply the latest customer service techniques, learn our account management systems, and help improve the customer experience during a challenging time. This is a part-time position working approximately 3-29 hours per week, with flexible scheduling options to accommodate your needs. You will be responsible for providing positive customer service, technical expertise, and account management skills to drive success.

Key Responsibilities

* Customer Service and Claim Intake: Provide prompt, accurate, and courteous responses to customer information needs, collect and document claim details, and identify and resolve customer issues.

• Technical Expertise: Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries, and provide feedback verbally and written in a positive, professional manner.
• Account Management: Adhere to clients-specific handling instructions, maintain productivity, and ensure consistent customer service coverage.
• Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations, and adhere to break and lunch schedules.
• Core Values: Demonstrate arenaflex's core values, including customer first, self-motivated, teamwork, and continuous improvement.

Required Skills and Abilities

* Language Skills: Ability to read and interpret documents, write routine correspondence, and project a confident, clear, and professional telephone presence.

• Bi-lingual in Spanish Preferred: Ability to communicate effectively with customers who speak Spanish.
• Computer Skills: Knowledge of basic computer functions, including Microsoft Word and Excel, and typing skills of at least 40wpm.
• Education and Experience: High School Diploma or general education degree (GED) required, and 1-2 years of quality assurance experience preferred.

Network Requirements

* Upon hire, a Speed Test must be run from the computer you will be working from (www.speedtest.net).

• Ethernet connection is not required, but strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

Benefits and Compensation

* Competitive compensation

• 20+ hours per week: Ancillary Benefits, including Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), and SavvyFi- College Savings, eligible on the 1st day of the month following 60 days of employment.
• Less than 20 hours per week: Ancillary Benefits, including Dependent Care, FSA (Flex Savings Account), and SavvyFi- College Savings, eligible on the 1st day of the month following 60 days of employment.
• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

Why Join arenaflex?

* Competitive compensation and benefits package

• Opportunities for growth and development
• Flexible scheduling options
• Comprehensive training and support
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job