Experienced Customer Support Supervisor – Home Improvement Retail Industry

Join arenaflex, a leading home improvement retail company, as a Customer Support Supervisor and take the first step towards a rewarding career in customer service.

About arenaflex

arenaflex is a renowned home improvement retail company that has been serving customers for decades. With a strong commitment to customer satisfaction, arenaflex has established itself as a trusted brand in the industry. Our company values innovation, teamwork, and customer-centricity, and we are looking for talented individuals who share these values to join our team.

Job Summary

As a Customer Support Supervisor at arenaflex, you will be responsible for leading a team of customer support representatives and ensuring that they provide exceptional service to our customers. You will be the face of arenaflex, and your role will play a critical part in building and maintaining customer relationships. If you are a motivated and customer-focused individual with excellent leadership skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Action Oriented: Directly supervise and organize daily operations of a customer support team to achieve key performance goals, including timely and accurate management of customer transactions, tracking team productivity and service levels, and ensuring proper partner scheduling.

• Drives Engagement: Support the building and growth of a high-performing team through education, training, and development. Provide hands-on training to enhance and maintain team performance and is directly responsible for performance control process (evaluations, mentoring, corrective action, hiring) for direct reports.
• Drives Results: Maintain records for individual direct reports, analyze branch results, troubleshoot operational issues, and complete team reviews as required. Work with customer support managers to identify operational improvements, recognize opportunities for customer support performance, and interdepartmental partnership.
• Manages Conflict: Identify and analyze escalated issues and provide guidance to direct reports for resolution. Serve as a point of escalation for transactions requiring additional information or discretion to solve complex customer issues and ensure timely follow-up and customer satisfaction.

Direct Manager/Direct Reports

* This function typically reports to a Contact Center Manager.

• This function has 6+ direct reports.

Travel Requirements

* No travel is required.

Physical Requirements

* Most of the time is spent sitting in a comfortable office and there is the occasional possibility to move around. On rare occasions, there may be a need to move or lift light articles.

Working Conditions

* Located in a comfortable indoor area. Any unpleasant situations will be rare and not objectionable.

Minimum Qualifications

* Must be 18 years of age or older.

• Must be legally authorized to work in the United States.

Preferred Qualifications

* Working knowledge of Microsoft Office Suite.

• Working knowledge of Tableau.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract).
• 1+ year of previous management experience.

Minimum Education

* The knowledge, skills, and abilities are usually received through the completion of a high school degree and/or GED.

Preferred Education

* No additional education.

Minimum Years of Work Experience

* 1+ year.

Preferred Years of Work Experience

* No additional years of experience.

Minimum Leadership Experience

* None.

Preferred Leadership Experience

* None.

Certifications

* None.

Competencies

* Action Oriented

• Collaborates
• Drives Engagement
• Communicates Effectively
• Customer Focus
• Drives Results

What We Offer

* Competitive salary

• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package

How to Apply

If you are a motivated and customer-focused individual with excellent leadership skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply Now Apply for this job