Customer Innovations Lead – Digital Supply Chain (AMS)

Location: Australia or New Zealand (Remote)

DyFlex is an established SAP Platinum Partner with offices across Australia and New Zealand. We are recognised as a leader in our area of SAP expertise. We deliver fit-for-purpose SAP solutions, and our services range from greenfield and brownfield implementations, change management to ongoing Aftercare services and support.

In 2025, we have been awarded:

✓ Best Performing Partner in Australia for S/4 HANA Public Cloud

✓ Best Performing Partner in Australia for Speed of Delivery

✓ Best Performing Partner in Mid-Market

✓ Highest Selling Partner in Australia

About the Role

As the Customer Innovations Lead – Digital Supply Chain, you will be accountable for the leadership, performance and evolution of DyFlex’s Digital Supply Chain AMS practice. This role owns the end‑to‑end customer support experience — ensuring stability, continuous improvement, and innovation across SAP Digital Supply Chain solutions.

You will lead and grow a team of AMS consultants, act as the senior escalation point for customers, and proactively drive value‑add innovations beyond BAU support. This role is ideal for someone who combines strong SAP Digital Supply Chain expertise with people leadership, customer ownership, and a passion for continuous improvement.

Your Tasks and Responsibilities

• Lead and manage the Customer Innovations (AMS) team for SAP Digital Supply Chain
• Own the operational excellence of AMS services including SLA performance, incident management, enhancements and releases
• Act as the primary escalation point for key Digital Supply Chain customers
• Build trusted relationships with customer stakeholders, ensuring high satisfaction and long‑term partnership
• Drive a proactive support mindset, identifying opportunities for optimisation, automation and innovation beyond break‑fix support
• Oversee and continuously improve support processes, governance and delivery standards
• Collaborate closely with delivery, pre‑sales and SAP counterparts to ensure seamless handover from projects into AMS
• Shape continuous improvement roadmaps aligned to customer goals and SAP innovation capabilities
• Support renewals, upsell and cross‑sell initiatives by identifying additional value opportunities within existing customers
• Lead, mentor and develop AMS consultants, fostering capability growth and knowledge sharing across the team
• Contribute to the evolution of DyFlex’s Digital Supply Chain AMS offering, assets and accelerators

Your qualifications and experience

• Proven experience leading SAP AMS / support teams, ideally within a consulting or SAP partner environment
• Strong functional knowledge across SAP Digital Supply Chain, such as Planning (IBP, PP/DS), Manufacturing, Logistics, Procurement or Order‑to‑Cash
• Experience owning customer relationships with accountability for service quality, outcomes and satisfaction
• Solid understanding of S/4HANA Cloud and integrated supply chain processes
• Demonstrated ability to balance BAU support stability with innovation and continuous improvement
• Excellent communication skills with the ability to engage confidently with senior business and IT stakeholders
• Experience with ITIL‑aligned support models, governance, and SLA‑driven delivery highly regarded
• Commercial awareness, including experience supporting renewals or identifying growth opportunities
• SAP certifications or formal SAP training highly regarded
• A coaching mindset with a passion for developing people and high‑performing teams

What we offer

• Work with SAP’s latest technologies on cloud such as S/4HANA, BTP and Joule
• A flexible and supportive work environment including the ability to work from anywhere in Australia or New Zealand
• Competitive remuneration and benefits including novated lease, birthday leave, salary packaging, wellbeing programme, additional purchased leave, and company-provided laptop
• Comprehensive SAP training and certifications
• Join a renowned organisation delivering projects to some of APAC's leading enterprises

DyFlex is committed to providing a safe, flexible and respectful environment for staff free from all forms of discrimination, bullying and harassment. We are proud of our diverse and inclusive team as only together we can continually improve ourselves and achieve best outcomes for our customers – we are the region's leading SAP Platinum Partner!