Experienced Full Stack Advisor, Customer Logistics and Supply Chain – Remote Opportunity at arenaflex

Are you a seasoned professional with a passion for supply chain management and customer service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Experienced Full Stack Advisor, Customer Logistics and Supply Chain. As a key member of our team, you will be responsible for providing exceptional customer service, managing complex logistics and supply chain activities, and driving process improvements across our organization.

About arenaflex

arenaflex is a leading global organization that is committed to delivering innovative solutions to our customers. With a rich history spanning over 130 years, we have built a reputation for excellence in supply chain management, customer service, and technology. Our purpose is to refresh the world and make a difference, and we are dedicated to creating a culture that is grounded in our core values of curiosity, empowerment, inclusivity, and agility.

Job Highlights

* Immediate openings available

• Remote position with flexible work arrangements
• Competitive salary and comprehensive benefits package
• Opportunity to work with a global organization and learn from experienced professionals
• Collaborative and dynamic work environment with a focus on continuous improvement

Key Responsibilities

As an Experienced Full Stack Advisor, Customer Logistics and Supply Chain, you will be responsible for:

• Managing planned and unplanned activities that impact multiple orders and customers, including informal and formal allocation, holiday schedules, new item implementations, and warehouse closing/openings
• Leading cross-functional meetings to resolve issues and drive process improvements
• Performing day-to-day customer service activities, including order entry, expedited orders, customer order change requests, and credit holds
• Investigating and resolving complex issues, including transportation capacity, quality holds, and pre-cuts
• Communicating and presenting to all levels of the organization, including customers, internal stakeholders, and senior management
• Managing high-volume promotional activities and ensuring end-to-end execution of customer requirements
• Collaborating with cross-functional teams to drive process improvements and implement solutions
• Analyzing performance metrics and improving quality, speed, and capabilities to meet or exceed goals

Essential Qualifications

* High school diploma or equivalent

• Availability to work rotating weekends
• At least one year of experience in a customer-facing role and one year in a call center
• Strong customer service, problem-solving, issue resolution, and communication skills
• Knowledge of supply chain, order management, and customer services processes and systems
• Ability to operate independently with minimal daily supervision
• Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication

Preferred Qualifications

* Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience

• Three years of experience in a customer-facing role and three years in a call center
• Experience with SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone (for teleworking), and Microsoft Office
• Strong analytical and problem-solving skills, with the ability to think critically and creatively

Skills and Competencies

* Communication

• Complex Issues
• Cross-Functional Teamwork
• Customer Service
• Group Problem Solving
• Order Management
• Prioritization
• Process Improvements
• Relationship Building
• Supply Chain
• Teamwork
• Time Management

What We Can Do for You

* Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-the-art technology.

• Experiences: With a global organization and the opportunity to learn and grow.
• Compensation & Benefits: Competitive benefits package that start on day one of employment.

Pay Range

$60,200 - $74,100 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Apply Now

If you are a motivated and experienced professional who is passionate about supply chain management and customer service, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply for this job