Experienced Customer Service Representative Associate – Remote Customer Support
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than arenaflex, a global organization dedicated to delivering care and improving health outcomes for millions of people around the world. As an Experienced Customer Service Representative Associate at arenaflex, you'll play a vital role in connecting patients, providers, and medical staff with the care and resources they need to live healthier lives. Our team is guided by a culture of diversity, inclusion, and compassion, and we're committed to advancing health equity on a global scale.
About arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our work is guided by a shared commitment to improving health outcomes, and we're dedicated to creating a culture that values diversity, inclusion, and compassion. With a talented team of professionals and a comprehensive benefits package, we offer a unique opportunity for career growth and development.
Job Summary
As an Experienced Customer Service Representative Associate, you'll work in a call center environment under supervision to receive and process inbound calls from patients, providers, and medical staff. You'll execute outbound calls or electronic tasks to assist with providing medical-related services, and resolve routine to complex issues. This is a full-time role, 40 hours per week, working a variable schedule that can include days, evenings, nights, and weekends, including holidays to support our 24/7 business operations.
Primary Responsibilities
* Accepts and directs all incoming calls into computerized PBX system, 95% answered in five rings or less
- Acts as physician's answering service for arenaflex
- Documents all calls with 100% accuracy
- Connects personnel to caller as requested with 95% accuracy
- Adheres to phone scripting and relays information telephonically with 95% accuracy
- Performs critical/emergency tasks according to department policy with 100% accuracy
Required Qualifications
* High School Diploma/GED or equivalent work experience
- Must be 18 years of age or older
- 1 year of customer service experience with analyzing and solving customer problems
- 6 months of experience working in a call center environment
- Basic proficiency with Windows PC applications, including the ability to learn new and complex computer system applications
- Flexibility to work a full-time variable schedule, on a mixture of days, evenings, overnight, and weekends, including holidays to support our 24/7 business operations
Preferred Qualifications
* 1 year of experience working in a healthcare environment in a call center or front desk position
- Knowledge of insurance products
Telecommuting Requirements
* Reside within a reasonable distance from arenaflex's office location
- Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
* Oral and written communication skills
- Ability to demonstrate customer service and friendly telephone etiquette
- Listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills
- All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
* Competitive salary
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution (all benefits are subject to eligibility requirements)
Why Join arenaflex?
At arenaflex, we're committed to creating a culture that values diversity, inclusion, and compassion. We believe that everyone deserves the opportunity to live their healthiest life, and we're dedicated to advancing health equity on a global scale. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing a supportive and inclusive work environment.
Ready to Apply?
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our team as an Experienced Customer Service Representative Associate and start making a difference in the lives of our patients, providers, and medical staff. Apply To This Job
Equal Employment Opportunity/Affirmative Action Employer
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Apply for this job