Member Solution Specialist I
Sunmark Credit Union is a local credit union making a big difference in our community. As a Member Solution Specialist, you'll assist members with their financial needs, provide service through call center channels, and contribute to a positive member experience.
Responsibilities
- Providing service to members by relaying information through call center channels
- Responding with accurate information
- Researching and solving members' questions, problems, and complaints
- Cross-selling credit union services to qualified members
- Opening, servicing, and closing all types of personal and business accounts
- Ensuring accuracy
Skills
- High school diploma or equivalent
- Customer service experience with demonstrated sales ability
- Strong computer proficiency
- Ability to work in a fast-paced environment
- Effective and professional communication skills
- Obtain NMLS certification upon hire
Benefits
- Eligible for hybrid schedule after training period, typically 3-4 months, up to 2 days work from home, upon management approval.
Company Overview