Experienced Business-to-Business (B2B) Customer Service Support Representative – Remote Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses interact with our customers. As a skilled Business-to-Business (B2B) Customer Service Support Representative, you'll play a vital role in driving success by providing exceptional support to our business customers. This 100% remote opportunity offers you the flexibility to work in a setting that suits your needs, while being part of a talented team that values innovation, responsibility, and customer satisfaction.

About arenaflex

arenaflex is a leading company in the wireless industry, dedicated to delivering cutting-edge products and services that meet the evolving needs of businesses. Our team is passionate about helping others, and we're committed to creating a work environment that fosters growth, learning, and advancement. As a B2B Customer Service Support Representative, you'll have the opportunity to work with a diverse range of customers, leveraging your skills and expertise to resolve complex issues and provide exceptional support.

Key Responsibilities

As a B2B Customer Service Support Representative, your primary responsibilities will include:

• Interacting with business customers via phone and email to assist with business accounts, resolving credit, customer service, and billing concerns.
• Acting as a liaison between customers, business representatives, and arenaflex support paths to ensure seamless resolution of issues.
• Conferencing with businesses to provide information about products and services, and to address their inquiries, complaints, or comments.
• Maintaining accurate records of business interactions or transactions, including details of inquiries, complaints, or comments, as well as actions taken.
• Processing service requests through appropriate arenaflex channels to facilitate timely reconciliation.
• Ensuring correct authorization is received, recorded, and saved on all requests.
• Conducting account analysis and reviews, and proposing solutions to improve customer experience.
• Following up with businesses to document their experience with service.
• Contacting businesses to align with arenaflex B2B representatives for optimal care.

Daily Tasks and Tools

As a B2B Customer Service Support Representative, you'll use a range of tools and software to perform your duties, including:

• Daily use of Microsoft Office, including Word, Excel, and Outlook.
• Extensive and accurate typing required.
• Utilization of Salesforce and spreadsheets to manage customer interactions and data.

Essential Qualifications

To succeed in this role, you'll need to possess:

• Adaptability: The ability to maintain effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
• Attention to detail: A thorough and detailed method of working, with a focus on accuracy and precision.
• Customer Focus: A deep understanding of customer business needs and the ability to act accordingly, anticipating customer needs and giving high priority to customer satisfaction and customer service.
• Organizational Awareness: Knowledge of systems, situations, procedures, and culture inside arenaflex to identify potential problems and opportunities.
• Planning and Organizing: The ability to set priorities and define actions, time, and resources needed to achieve predefined goals.
• Written Communication: The ability to express ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents.

Preferred Qualifications

While not essential, experience in the following areas would be beneficial:

• Face-to-face or telephone sales experience.
• Customer service experience over the phone.
• Proficiency in Microsoft Office and basic computer skills.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive base pay of $18/hour.
• Health, Vision, and Dental Insurance.
• 401k matching.
• Health and Wellness Program.
• Discount on arenaflex services.
• Employee Assistance Program.
• Onsite gym and walking trail.

Schedule and Employment Type

This is a full-time position, with a schedule of 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are dependent on schedule availability and business needs.

Take the Next Step

Are you ready to join our team and become a vital part of our success story? Apply now and let's discuss how you can contribute to our mission to revolutionize the way businesses interact with our customers. Apply To This Job Apply for this job