Experienced Customer Account Representative – Remote Customer Service and Support

Are you a customer-centric professional with a passion for delivering exceptional service and support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Account Representative. In this role, you will be the primary point of contact for existing and prospective customers, providing top-notch service and support through various channels, including phone, email, live chat, and data entry.

About arenaflex

At arenaflex, we are driven by a determination to transform the way we power our lives. We believe that starts at the individual employee level, and we strive to foster an environment where our employees can thrive. Our commitment to diversity, inclusion, and belonging is at the heart of everything we do, and we are proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.

Overview of the Role

As an Experienced Customer Account Representative, you will be responsible for providing professional, quality, and "best in class" service to existing and prospective customers and the Sales team. You will be passionate about helping customers, maintain thorough follow-up, and have attention to detail to ensure customer expectations are exceeded. This position involves activities such as inbound and outbound phone calls, email, live chat, and data entry. You will be responsible for facilitating, analyzing, and resolving customer issues, providing product support, and following up to resolve concerns in an accurate and timely manner.

Essential Duties and Responsibilities

* Respond to customer and sales requests via phone, email, and live chat

• Troubleshoot issues or concerns by providing solutions and/or recommendations with a sense of urgency
• Serve as the point of contact for addressing pre and post order, shipment, and invoicing needs, including freight and warranty claims, product returns, replacement orders, customer credits, and bills
• Complete daily tasks within pre-established timelines by appropriately prioritizing multiple tasks with minimal direction from management
• Meet team and customer performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment
• Manage end-to-end customer experience and maintain account documentation
• Build and provide B2B quotes with accurate delivery times to customers as requested
• Monitor multiple order statuses and take action on orders not progressing through the order fulfillment cycle and be able to follow them through to fulfillment
• Work closely with the Warehouse team, Territory Sales Managers, Credit, and Supply Chain to follow up on orders and address any questions
• Continuously drive customer base to utilize the ecommerce navigation
• Maintain high-level product portfolio knowledge
• Recommend improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature
• Complete ad hoc projects as needed

Requirements

* Bachelor's Degree in business or related field or Minimum of 1 year of customer service work experience

• Excellent interpersonal, verbal, and written communication skills
• Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
• Ability and willingness to learn and adapt quickly to rapidly evolving business processes
• Experience with Salesforce.com, Oracle ERP, and Google Suite a plus
• Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively, and execute tasks with minimum supervision

Physical Demands

* Ability to perform normal office duties

• Ability to operate office equipment, including computers, and determine accuracy of work
• Ability to interact and participate in meetings

Compensation and Benefits

arenaflex offers a competitive salary range of $17.50 to $23.34, depending on location and experience. We also provide a variety of benefits to our employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards.

Why Join arenaflex?

At arenaflex, we value a great attitude and a willingness to learn above all. We offer a dynamic and supportive work environment where you can grow and develop your skills. Our commitment to diversity, inclusion, and belonging is at the heart of everything we do, and we are proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.

How to Apply

If you are a customer-centric professional with a passion for delivering exceptional service and support, we invite you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply now to join our team and be part of our mission to transform the way we power our lives. Apply To This Job Apply for this job