Experienced Customer Service Representative – Tech & Corporate Travel

Join our dynamic team at arenaflex, a leading digital marketplace and ecosystem for crew travel, as we seek a highly skilled and customer-focused Customer Service Representative to drive success in our Remote location. This part-time (25-30 hours/week) role offers a competitive salary, flexible scheduling, and opportunities for growth and development in a fast-paced, solutions-oriented environment.

About arenaflex

arenaflex, a Black Diamond Group company, is more than just a digital marketplace and ecosystem for crew travel; we're a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At arenaflex, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better. United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Customer Experience Team. Reporting to the Supervisor, Customer Experience, this role is a remote work-from-home position in Canada, with occasional travel to our head office in Calgary, Alberta for special events and training. This role pays a starting wage of $17-$19 per hour, depending on experience.

Responsibilities

* Assist customers with reservations (book, cancel, change, create account) via email, phone, and chat support

• Deliver favorable customer support using customer support tools and personal product knowledge
• Help to resolve customer issues and interact with customers in a way that engages, and enhances interactions/relationship with arenaflex
• Communicate with both customers and suppliers. Engage with suppliers to enhance customer experience
• Provide value by asking questions to better understand customer needs to showcase benefits
• Escalate concerns, track patterns in issues and opportunities to improve customer experience
• Create, prepare for review, and publish new property listings to arenaflex.com, ensuring accurate, brand-aligned, well-written, and visually appealing representation of each property
• Organize and manage all web content and assets (photos, etc.) for ease of access and reference

Qualifications

* Experience in call center, Hospitality, and/or Travel industries, with a strong focus on customer experience, quality of work, and accuracy

• Strong communication and interpersonal skills, with the ability to build strong relationships both externally and internally
• Ability to handle periods of high pressure, while maintaining composure and high levels of customer service
• Experience with customer support tools and personal product knowledge
• Ability to work in an agile environment and adapt to changing priorities
• Strong problem-solving skills, with the ability to think critically and creatively
• Ability to work independently, with minimal supervision, and as part of a team
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Ability to maintain confidentiality and handle sensitive information

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking skills
• Ability to work in an agile environment and adapt to changing priorities
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Experience with customer support tools and personal product knowledge
• Ability to work independently, with minimal supervision, and as part of a team

Preferred Qualifications

* Experience in a similar role, with a strong focus on customer experience and quality of work

• Knowledge of the Hospitality and/or Travel industries
• Experience with property management systems and online booking platforms
• Strong analytical and technical skills, with the ability to analyze data and make informed decisions
• Ability to work in a fast-paced environment, with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Regular feedback and coaching
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs
• A culture of continuous learning and improvement

Work Environment and Company Culture Highlights

* Remote work-from-home position, with occasional travel to our head office in Calgary, Alberta

• Flexible scheduling, with a focus on work-life balance
• Collaborative and inclusive team environment
• Opportunities for growth and development, with a focus on employee satisfaction and well-being
• Access to industry-leading technology and tools
• A culture of continuous learning and improvement

Compensation, Perks, and Benefits

* Competitive salary, with a starting wage of $17-$19 per hour, depending on experience

• Flexible scheduling, with a focus on work-life balance
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs
• A culture of continuous learning and improvement
• A range of benefits, including health and dental insurance, retirement savings, and paid time off

How to Apply

Ready to join our dynamic team at arenaflex? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equal opportunity, and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. Apply for this job