Experienced Pharmacy Technician - Customer Service Representative - Remote US

At arenaflex, we're on a mission to revolutionize the way healthcare services are delivered, and we're looking for talented individuals like you to join our team. As a Pharmacy Technician - Customer Service Representative, you'll play a vital role in providing exceptional customer service to our members, providers, and other stakeholders. If you're passionate about delivering top-notch service, have a strong background in customer service, and are looking for a new challenge, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our members and clients. With a strong commitment to excellence, we strive to deliver exceptional service, quality, and value in everything we do. Our team is passionate about making a difference, and we're excited to have you join us on this journey.

Job Highlights

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Compensation:

A competitive salary, with a starting hourly range of $19-21.70

Location:

Remote, with assigned shifts varying from 7AM-8PM CT

Start Date:

Immediate openings available

Duration:

Temporary, 6-12 months

Benefits:

Opportunities for career growth, professional development, and a dynamic work environment

Job Summary

As a Pharmacy Technician - Customer Service Representative, you'll be responsible for providing professional phone assistance to our members, providers, and other stakeholders through our criteria-based prior authorization process. You'll maintain complete, timely, and accurate documentation of all approvals and denials, and transfer all clinical questions and judgment calls to our pharmacists. If you're a detail-oriented, customer-focused individual with excellent communication skills, we want to hear from you!

Key Responsibilities

* Provide professional phone assistance to members, providers, and other stakeholders through our criteria-based prior authorization process

• Maintain complete, timely, and accurate documentation of all approvals and denials
• Transfer all clinical questions and judgment calls to our pharmacists
• Respond to member and provider inquiries in a timely and professional manner
• Collaborate with our team to resolve issues and improve customer satisfaction
• Stay up-to-date on company policies, procedures, and regulatory requirements

Minimum Requirements

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Education:

Verifiable High School diploma or GED required

Experience:

Minimum 1 year experience in a customer service position with high-volume call center experience, preferably in healthcare, social services, or a similar service position

Certification:

Pharmacy Technician certification is preferred but not required at a State or National level

Preferred Qualifications

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Experience:

Previous experience in a pharmacy or healthcare setting

Skills:

Excellent communication, problem-solving, and time management skills

Certification:

Pharmacy Technician certification at a State or National level

Skills and Competencies

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Communication:

Excellent verbal and written communication skills

Problem-Solving:

Ability to analyze complex issues and provide effective solutions

Time Management:

Ability to prioritize tasks and manage time effectively

Teamwork:

Ability to work collaboratively with our team to achieve common goals

Adaptability:

Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

On-the-job training:

We'll provide you with the training and support you need to succeed in your role

Professional development:

We'll help you develop the skills and knowledge you need to advance your career

Mentorship:

We'll pair you with a mentor who can provide guidance and support as you navigate your role

Career advancement:

We'll provide opportunities for career advancement and professional growth

Work Environment and Company Culture

At arenaflex, we're committed to creating a dynamic and inclusive work environment that supports the well-being and success of our employees.

We offer

Flexible work arrangements:

We offer flexible work arrangements to support work-life balance

Collaborative team environment:

We're a team-oriented organization that values collaboration and open communication

Recognition and rewards:

We recognize and reward our employees for their hard work and contributions

Wellness programs:

We offer wellness programs to support the physical and mental health of our employees

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive salary, with a starting hourly range of $19-21.70. We also offer a range of benefits, including:

Health insurance:

We offer comprehensive health insurance to support the well-being of our employees

Retirement plan:

We offer a 401(k) retirement plan to support the financial security of our employees

Paid time off:

We offer paid time off to support work-life balance

Professional development opportunities:

We offer training and development opportunities to support the growth and development of our employees

Conclusion

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Pharmacy Technician - Customer Service Representative at arenaflex, you'll have the opportunity to make a real difference in the lives of our members and clients. Apply now to join our team and start your career with us! Apply to this job Apply for this job