Experienced Virtual Customer Care Representative – Community Relations and Operations

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Experienced Virtual Customer Care Representative – Community Relations and Operations. As a key member of our team, you will play a vital role in fostering positive relationships with customers, trade partners, and internal stakeholders, ensuring seamless communication and issue resolution.

About arenaflex

arenaflex is a leading homebuilder dedicated to making a lasting impact on the lives of our homeowners, communities, and associates. With a commitment to quality, innovation, and customer satisfaction, we strive to create extraordinary experiences that exceed expectations. Our Everyone's Included vision is to unleash the power of diversity within our workforce, driving innovation and sustainable growth. By fostering a supportive and enriching environment, we empower our associates to build their futures and make a meaningful difference in the world.

Your Role in arenaflex

As an Experienced Virtual Customer Care Representative – Community Relations and Operations, you will be responsible for managing and overseeing homes under warranty in assigned communities. Your primary focus will be on promoting, facilitating, and fostering positive working relationships with customers and trade partners, ensuring seamless communication and issue resolution. Your expertise will be essential in:

• Promoting, facilitating, and fostering positive working relationships with Lennar customers and trade partners
• Regularly exercising sound judgment and discretion when working with homeowners and trade partners
• Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedying any trade partner scheduling, communication, or payment-related issues
• Ability to understand manufacturer recommendations for use and application of their products
• Supervising and/or conducting pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits
• Reviewing and certifying the completion of each home within their community
• Managing, supervising, and directing all aspects of customer relations for an assigned community
• Conducting field meetings with trade partners, construction staff, and sales staff as needed
• Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervising, reviewing, and resolving the condition of their community, including but not limited to entry features, road and pond maintenance, common areas, model centers, and signage

Requirements and Qualifications

To succeed in this role, you will need:

• High School Diploma or equivalent required, or equivalent work experience
• Bachelor's degree in a related field preferred
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with a good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting, and document management
• Ability to read and interpret blueprints
• Computer literacy and proficiency in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal), and time management skills

Life at arenaflex

At arenaflex, we believe in investing in our associates, empowering them to thrive both personally and professionally. Our comprehensive benefits package includes:

• Robust health insurance plans, including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%
• Paid Parental Leave and an Associate Assistance Plan
• Education Assistance Program and up to $30,000 in Adoption Assistance
• Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program and significant Home Purchase Discounts
• Unique opportunities such as the Everyone's Included Day

Work Environment and Physical Requirements

As a Virtual Customer Care Representative, you will be required to:

• Work in excess of eight hours per day
• Operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds
• Occasionally operate construction equipment
• Sit at a computer monitor for extended periods to complete paperwork, meet with building partners, and receive/return phone messages
• Work in a construction environment under all weather conditions
• Finger dexterity may be required to operate a computer keyboard and calculator

Equal Opportunity Employer

arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply to this job Apply for this job