Experienced Bi-Lingual Spanish Customer Service Representative – Remote Work Opportunity

At arenaflex, we're on a mission to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. Our vision is to empower and support our employees to reach unimaginable heights while growing our business to make a global impact. We're a team of passionate individuals who thrive in a can-do culture that works together to make the ordinary exceptional. Are you an exceptional listener who aims higher and reaches farther when it comes to challenges solving problems? Can you act bold and be passionate with your impressive communication skills, and willingness to help others? Do you want to be one who helps many in a way that provides a positive experience? Do you want to be different and be you while learning more and taking action? If so, we want you to join our team today!

About arenaflex

arenaflex is a leading provider of outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities. We operate as a separate subsidiary under Continuum Global Solutions, LLC, and our team is dedicated to delivering exceptional customer experiences through innovative solutions.

Job Highlights

* Immediate openings available

• Bi-lingual Spanish Customer Service Representative position
• 100% Remote work opportunity from Florida (Orlando area)
• Competitive salary
• Paid training
• Health benefits
• Opportunity for professional growth and development
• Many more employer perks

Responsibilities

As a Bi-lingual Spanish Customer Service Representative at arenaflex, you will be responsible for delivering excellent customer service and handling escalated calls regarding collections, high bills, utilities being shut off, and more. You will handle these calls with a one call resolution approach to provide each customer with a resolution at the end of each call. Your key responsibilities will include:

• Understanding customer needs by actively listening and determining the appropriate course of action to meet those needs and complete or initiate the transactions
• Empathizing, being patient, and resolving concerns to simplify the customer's experience
• Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs
• Meeting performance standards and positively influencing the client's image by having a good product knowledge, work ethic, time management, and human relations skills
• Processing information quickly and accurately by navigating through multiple computer applications with speed and accuracy
• Ensuring customer satisfaction on every call and approaching it with a First Call Resolution

Work at Home Requirements

To work from home, you will need to meet the following requirements:

• High-Speed Internet With At Least 10 Mbps Download Speed & 2 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
• Requires a dedicated landline service in home - Traditional Landline, not VoIP service or cell/mobile service. (Any fees/charges associated with the landline service are not reimbursable by arenaflex)
• Dedicated, Quiet, & Secured Workspace with No Distractions
• A USB Wired Headset with Noise Canceling Microphone

Additional Requirements

To be successful in this role, you will need to meet the following requirements:

• 18+ Years & High School diploma or its equivalent
• Minimum 1 year of call center experience (Utilities industry a plus)
• Must be Bi-Lingual in Spanish/English to handle calls both in English and Spanish
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency in navigation and keyboard/data entry skills
• Proficient in Microsoft Office
• Open availability between 7:00am-6:00pm Monday through Friday Eastern standard time
• Professional positive attitude & courteous telephone etiquette
• Customer focused personality and the motivation to achieve goals
• Must pass client performed background check and assessments in training

Benefits & Perks

As a Bi-lingual Spanish Customer Service Representative at arenaflex, you will enjoy a competitive salary of $15.50 per hour for bilingual in Spanish & English. You will also have access to up to 50% of your pay immediately after your shift, health insurance (Medical, Dental, Vision) & Other Benefits, pet insurance, paid, virtual training, remote work environment, and opportunity for professional development.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. We offer opportunities for professional development and career advancement, and our employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience, and current job performance.

Work Environment & Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. Our company culture is built on a foundation of trust, respect, and open communication, and we strive to create a work environment that is inclusive, diverse, and supportive of our employees' needs.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Don't hesitate to apply today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Apply to this job today! Apply for this job