Experienced Claims Customer Service Representative – Remote Work Opportunity

At arenaflex, we're on a mission to revolutionize the way people interact with our company, providing exceptional customer experiences that exceed expectations. As a Claims Customer Service Representative, you'll play a vital role in shaping this vision, working closely with our team to deliver top-notch support to our customers. If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the industry, with a strong commitment to customer satisfaction and employee growth. Our company has been recognized as a top place to work, earning multiple Stevie Awards for being a great place to work and consistently making industry lists for our continuous and significant growth. We're proud to be an equal-opportunity employer, celebrating our employees' differences and fostering a diverse and inclusive work environment.

Job Summary

As a Claims Customer Service Representative, you'll be responsible for providing exceptional customer service to internal and external customers, answering phone and email inquiries, and providing information and explanations on our various levels of contract coverage and claims processes. You'll work closely with our team to analyze information in our Vehicle Service Contract and claims system, advising customers of the appropriate benefit amounts and managing workflow to complete all requests and documents according to established procedures.

Key Responsibilities

* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts

• Request and distribute internal information to aid Claims Adjudication Department
• Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes
• Manage work-flow, process and complete all requests and documents according to established procedures
• Be a team member, work effectively in a friendly team environment
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management
• Other Job Duties, as assigned

Key to Success

* Minimum High School graduate or GED is Required

• Strong organizational and customer service skills with ability to problem solve and multi task must be detail oriented with a high level of accuracy in data entry skills
• The ability to maintain confidentiality of sensitive information
• Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred
• Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
• Automotive Service Dept. experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply

Our Benefits

As an industry leader, arenaflex provides competitive compensation with full and part-time opportunities—but that's just the beginning. Our benefits include:

• Additional bonus and incentive opportunities
• Paid training and upward mobility —we invest in your growth
• 401(k) with company match after 90-days of employment
• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend
• Casual dress code

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Paid training and onboarding programs
• Mentorship and coaching from experienced colleagues
• Opportunities for advancement and promotion
• Access to industry-leading training and development resources

Work Environment and Company Culture

Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We're a fast-paced and dynamic organization, with a strong commitment to innovation and customer satisfaction. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.

Compensation and Perks

We offer a competitive salary and a range of benefits, including:

• Competitive salary
• Additional bonus and incentive opportunities
• Paid training and upward mobility
• 401(k) with company match after 90-days of employment
• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Internet Stipend
• Casual dress code

Equal Employment Opportunity

arenaflex is proud to be an equal-opportunity employer, celebrating our employees' differences and fostering a diverse and inclusive work environment. We're committed to providing a workplace that's free from discrimination and harassment, and where everyone has the opportunity to succeed.

How to Apply

If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you! Please submit your application without delay, and let's start this exciting journey together. Apply to this job Apply for this job