Experienced Full Stack Contact Center Chat Representative – Digital Customer Support and Sales
At arenaflex, we're on a mission to revolutionize the way we interact with our members, providing exceptional service and support through all channels. As a key member of our remote Contact Center Chat team, you'll be the face of arenaflex, serving our members' needs through chat, messaging, email, and phone. If you're a customer service rockstar with a passion for sales and a knack for problem-solving, we want to hear from you!
A Day in the Life of a Remote Contact Center Chat Representative
As a Remote Contact Center Chat Representative, you'll be responsible for:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
Skills and Qualifications
To succeed in this role, you'll need:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program (more information below!).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Telecommuting Requirements
To work from home, you'll need:
- A dedicated workspace.
- Secure and strong internet connection.
- Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
- An environment free from loud noises or outside distractions.
Why Join arenaflex?
At arenaflex, we're more than just a financial institution – we're a community-driven organization that values diversity, inclusivity, and teamwork. Our Core Values are grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating a safe and inclusive work environment, and we expect the same from each of our employees.
Our Culture
Our culture is built on the principles of:
- Faith: We believe in living our values and treating others with kindness and respect.
- Diversity: We celebrate our differences and welcome individuals with unique backgrounds, working styles, and skill sets.
- Inclusivity: We strive to create a safe and welcoming environment for all employees and members.
- Teamwork: We believe that together, we can achieve great things and make a positive impact in our communities.
Benefits and Perks
As a full-time employee of arenaflex, you'll enjoy:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.
Apply Now
If you're a motivated and customer-focused individual with a passion for sales and problem-solving, we want to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply to this job Apply for this job