Experienced Customer Service Representative – Healthcare Support and Insurance Eligibility

Join arenaflex, a leading healthcare organization, in a remote Customer Service Representative role that offers a unique blend of challenge, growth, and community. As a key member of our team, you will play a vital role in connecting customers with necessary healthcare resources, improving health outcomes, and providing exceptional support. If you're passionate about delivering outstanding customer experiences and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a dynamic and innovative healthcare organization dedicated to improving the lives of our customers and communities. With a strong commitment to excellence, we strive to provide exceptional service, support, and resources to those who need it most. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.

The Role

As a Customer Service Representative at arenaflex, you will be responsible for providing support to customers by answering incoming calls, assisting with medical referrals, and verifying insurance eligibility. This role requires flexibility to work during standard business hours, with potential for overtime. You will be the first point of contact for customers, and your exceptional communication skills, active listening, and problem-solving abilities will make all the difference in delivering a positive experience.

Key Responsibilities

* Answer 70-90 incoming phone calls per day from customers and identify the type of assistance needed

• Make outbound calls to customers regarding medical referrals
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Assist customers with obtaining prescribed medical equipment and supplies
• Verify insurance eligibility and benefit coverage, obtaining insurance authorization
• Research complex issues across multiple databases and work with support resources to resolve customer issues

Requirements

* High school diploma / GED (or higher) or equivalent work experience

• Must be 18 years of age or older
• 1+ years of experience working in a customer service in a call center environment
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work an 8-hour shift schedule during normal business hours (8:00am - 5:00pm PST) and occasional overtime

Nice-to-Haves

* Prior healthcare/insurance experience

Benefits

* Comprehensive benefits package

• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Why Join arenaflex?

* Opportunity to work in a dynamic and innovative healthcare organization

• Chance to make a real difference in the lives of our customers and communities
• Collaborative and supportive team environment
• Comprehensive benefits package and competitive compensation
• Opportunities for growth and professional development

What We Offer

* A competitive salary that reflects our commitment to attracting the best talent

• A comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401k plan
• Incentive and recognition programs that reward your hard work and dedication
• Equity stock purchase opportunities that allow you to share in the success of our organization
• A collaborative and supportive team environment that encourages growth and development

How to Apply

If you're passionate about delivering outstanding customer experiences and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with arenaflex. Apply Now

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job