Experienced Customer Service Representative – Remote Support for arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for a talented and passionate Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our customers via live chat sessions and email inquiries. If you're a problem-solver with a passion for delivering outstanding customer experiences, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and technologies that protect our nation and allies. As a next-generation national security company, we drive missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. Our team of experts delivers trusted, highly differentiated solutions and technologies to support every branch of the U.S. armed forces and essential government agencies. At arenaflex, we're committed to solving the most daunting challenges facing our customers, and we're looking for talented individuals like you to join our team.

Responsibilities

As a Customer Service Representative, you'll be responsible for providing technical assistance to end-users on products and services via live chat sessions and email inquiries. You'll work independently, allocating your time efficiently to resolve customer issues and meet end-users' needs. Your day-to-day work responsibilities may include:

• Delivering customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
• Ensuring that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintaining end-to-end problem ownership of chat and email sessions
• Working in one or multiple work queues over various customer contact channels
• Escalating issues promptly to appropriate support teams when needed
• Ensuring compliance with all company and government policies and procedures
• Collaborating with Customer Support team colleagues and other support organizations as required
• Performing other related tasks as assigned

Key Skills and Qualifications

To succeed in this role, you'll need:

• High school graduate or equivalent and a minimum of one year customer service experience
• U.S. Citizenship or Green Card required
• Ability to obtain and maintain a Public Trust clearance
• Type 45 WPM
• Ability to accurately document ticketing information with minimal errors and/or rework
• Ability to work independently, achieve productivity goals, and manage one's time
• Effective communication skills, both orally and in writing
• Attention to detail and a positive attitude
• Ability to successfully manage and prioritize concurrent tasks
• Proficiency using windows-based applications and software (Microsoft Office)
• Ability to work on weekends and/or on rotating schedules if required

Preferred Qualifications

While not required, we're looking for candidates with:

• Help desk/service desk experience
• Live Chat and/or any Customer Relationship Management (CRM) software tools
• Degree from an accredited College / University

What We Offer

As a Customer Service Representative at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits include:

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the growth and development of our employees, and we're dedicated to providing opportunities for career advancement and professional growth. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we want to hear from you!

How to Apply

If you're ready to take your customer service skills to the next level and join a team of passionate professionals, submit your application today. We can't wait to hear from you! Apply Now

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, including Disability/Veteran. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job