Experienced Full Stack Customer Service Consultant – Hybrid Remote and On-Site Work Environment

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Hybrid Customer Service Consultant, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a dynamic work environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that empower individuals and businesses to thrive in an ever-changing world. Our team is dedicated to fostering a culture of collaboration, innovation, and customer-centricity. We believe that our employees are the driving force behind our success, and we're committed to providing them with the tools, training, and support they need to excel in their roles.

Job Summary

As a Hybrid Customer Service Consultant, you'll work in our Evansville, IN office for 3-4 days a week and remotely from home for 1-2 days a week. You'll be responsible for handling telephone and virtual customer contacts, troubleshooting and resolving customer issues, and providing exceptional support through various channels. You'll be part of a dynamic team that's passionate about delivering world-class customer experiences and making a meaningful impact in the lives of our customers.

Key Responsibilities

* Handle telephone and virtual customer contacts to resolve inquiries and issues in a timely and professional manner

• Utilize various tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to provide effective resolutions and meet customer needs
• Troubleshoot and resolve customer impacting issues, escalating complex issues to senior team members as needed
• Engage with third-party vendors and suppliers to resolve customer issues and improve overall customer satisfaction
• Remain proficient in billing, rate plans, and feature matters to provide accurate and up-to-date information to customers
• Identify, track, and trend issues to root cause elimination and implement process improvements to enhance customer experiences

Essential Qualifications

* At least one year of customer service experience, preferably in a call center environment

• Advanced typing/keyboarding skills with the ability to type at least 40 wpm
• Proficient in troubleshooting and resolving customer issues, with a strong focus on customer satisfaction
• Strong communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues
• Flexibility to work in an evolving environment, with the ability to adapt to changing priorities and deadlines

Preferred Qualifications

* Experience working in a hybrid remote and on-site work environment

• Knowledge of billing, rate plans, and feature matters, with the ability to provide accurate and up-to-date information to customers
• Experience working with third-party vendors and suppliers to resolve customer issues and improve overall customer satisfaction
• Certification in customer service or a related field

Education Requirements

* High school diploma or equivalent is preferred

Experience Requirements

* At least one year of relevant experience in customer service, preferably in a call center environment

Why Work at arenaflex?

* Competitive compensation package, including a competitive salary and benefits

• Opportunities for career growth and development, with a focus on continuous learning and professional development
• Collaborative and dynamic work environment, with a focus on teamwork and customer-centricity
• Flexible work arrangements, including remote work options and flexible scheduling
• Recognition and rewards for outstanding performance and contributions to the team
• Access to cutting-edge technology and tools, with ongoing training and support to ensure success

Benefits and Perks

* Paid training completed from home

• Competitive compensation package
• Medical/dental coverage
• 401(k) plan
• Tuition reimbursement
• Paid time off
• 50% employee discount on eligible arenaflex wireless plans, wireless accessories, arenaflex Internet, and arenaflex phone services

Compensation and Benefits

* The Premier Service Consultants earn a competitive hourly rate of $19.61

• You will also receive a $2,500.00 sign-on bonus paid out in three installments as follows:

+ First $500 payment 30 days after hire date + Second $1,000 payment 6 months after hire date + Third $1,000 payment 1 year after hire date

Why Evansville, IN?

Evansville offers a friendly community atmosphere with a cost of living that is lower than the national average. The city is home to diverse recreational activities, vibrant local culture, and a supportive environment for professionals. With a variety of dining, shopping, and outdoor options, Evansville provides a well-rounded lifestyle for its residents.

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job