Experienced Patient AR/Customer Service Representative – Remote Opportunity with Arenaflex

Are you a highly motivated and detail-oriented individual looking to start a new chapter in your career? Do you have a passion for delivering exceptional customer service and a strong understanding of healthcare operations? If so, we encourage you to explore this exciting opportunity as a Patient AR/Customer Service Representative at Arenaflex. As a Patient AR/Customer Service Representative, you will play a vital role in our clinical operations, working closely with patients, insurance providers, and medical staff to ensure seamless communication and efficient resolution of medical billing inquiries. With a competitive salary and a $500 sign-on bonus, this is an excellent opportunity to join our dynamic team and grow your career in a supportive and collaborative environment.

About Arenaflex

Arenaflex is a leading healthcare organization dedicated to delivering exceptional medical care with compassion. With over 30 providers and 8 medical specialties, we are committed to providing our patients with the highest level of care and service. Our mission is to create a positive and inclusive work environment that fosters growth, learning, and teamwork.

Comprehensive Benefits Package

As a valued member of our team, you will enjoy a comprehensive benefits package that includes:

• Personal medical and dental insurance
• 401k and profit-sharing plan
• Life insurance
• 2 weeks' vacation time
• 40 hours of paid sick leave
• Employee Assistance Program

Key Responsibilities

As a Patient AR/Customer Service Representative, your duties will include:

• Answering incoming phone calls from patients and responding to their medical billing inquiries
• Taking patient payments via phone
• Speaking with patients about their payment responsibilities and addressing any questions regarding their Explanation of Benefits (EOBs)
• Monitoring patients' accounts and following up on overdue balances
• Contacting patients to follow up on outstanding balances and sending accounts to collections as needed
• Assisting with posting payments and maintaining accurate records
• Other duties as assigned

Requirements

To be successful in this role, you will need:

• General computer skills, typing skills, and a working knowledge of Medicare, Commercial Payer, and HIPAA Compliance
• Proficiency with Navinet and other payer websites for eligibility verification and claim status to efficiently conduct accounts receivable follow-up and maximize revenue
• Requires understanding of accounts receivables in a healthcare setting
• Requires strong working knowledge of managed care plans, insurance carriers, referrals, and precertification procedures
• Requires an ability to prioritize multiple tasks simultaneously in an occasionally stressful environment

Schedule

As a Patient AR/Customer Service Representative, you will work Monday to Friday, 8:30 AM to 5:00 PM, with flexibility to adapt to changing schedules. Overtime may be required.

Medical Specialties Providing Support For

Our team provides support for a wide range of medical specialties, including:

• Pulmonology
• Gastroenterology
• Primary Care
• Cardiology
• Rheumatology
• Endocrinology
• Oncology/Hematology
• Dermatology

Healthcare Setting

As a Patient AR/Customer Service Representative, you will work in a medical office setting, providing support to patients and medical staff in an outpatient environment.

Job Locations

Our office is located in Princeton, NJ.

Pre-employment Requirements

As a condition of employment, you will be required to undergo a pre-employment drug screen and professional reference check.

Equal Employment Opportunities

Arenaflex is an equal employment opportunities (EEO) employer, committed to providing a diverse and inclusive work environment that values and respects all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Don't Hesitate, Apply!

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply to this job Apply for this job