Experienced Senior Director, Customer Solutions – Strategic Supply Chain Leadership

Join arenaflex, a global leader in the beverage industry, as we seek a highly skilled and experienced Senior Director, Customer Solutions to lead our customer-facing teams in North America. As a critical partner to our National Retail & Food Service On Premise (FSOP) and cross-functional teams, you will be responsible for developing and executing joint customer and arenaflex initiatives that drive revenue growth, improve efficiencies, and enhance customer service and satisfaction.

About arenaflex

arenaflex is a world-renowned beverage company with a rich history spanning over 130 years. Our portfolio represents over 250 products, including iconic brands such as Coca-Cola, Simply, Fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and more. Our purpose is to refresh the world and make a difference, and we strive to create a culture that is grounded in our company purpose, inclusive, and growth-oriented.

Job Summary

As a Senior Director, Customer Solutions, you will lead a team that serves as the supply chain single point of contact and strategic business partner for arenaflex's North America Operating Unit (NAOU) National Retail and Coca-Cola account teams across all routes to consumer Direct Store Delivery (DSD), Warehouse, ecommerce, and Alternate Routes to Market (ARTM). Your primary responsibilities will include:

• Attracting and retaining a diverse and highly engaged team and developing direct reports on both professional and personal levels
• Working with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth, cost to serve effectiveness, and customer-centric solutions
• Developing strategic supply chain partnerships with customers in alignment with Customer and Account team business plans
• Engaging with bottlers & customers for continuous improvement related to On Shelf Availability
• Providing leadership on electronic order-to-cash capability (e.g., CAO, EDI, ASN) implementation in partnership with arenaflex Customer Business Solutions (CBS) and other business functions
• Partnering with customer teams, bottlers, customers, and NAOU functional support teams to create Customer Satisfaction Improvement Plans and steward service performance & value across all routes to market
• Serving as a sales team and customer representative on various NAOU transition work streams and major transition work streams
• Providing strategic direction and guidance to direct reports for performing their objectives, including building strategic supply chain partnerships with customers and teams to support Joint Business Plan (JBP) by utilizing arenaflex's value creation model

Requirements

* Bachelor's degree or equivalent

• 10 years of relevant work experience, including people management
• 5 years of supply chain and/or sales/field operations experience
• MBA or equivalent
• 15+ years of relevant work experience
• 10+ years of supply chain and/or sales/field operations experience

Preferred Qualifications

* Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity

• Smart Risk: Makes bold decisions/recommendations
• Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas
• Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance
• Leadership Behaviors: Be the Role Model, Set the Agenda, Help People be Their Best Selves

What We Offer

* Competitive salary: $181,000 - $213,000

• Full range of medical, financial, and/or other benefits, dependent on the position
• Annual Incentive Reference Value Percentage: 50
• Long-term Incentive Reference Value Percentage: 20
• Opportunity to work with iconic and innovative brands
• Expansive and diverse customers
• Collaborative and inclusive work environment
• Continuous learning and development opportunities
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* arenaflex is a leader in the beverage industry, with a rich history and a commitment to innovation and excellence

• We offer a collaborative and inclusive work environment, with opportunities for growth and development
• Our purpose is to refresh the world and make a difference, and we strive to create a culture that is grounded in our company purpose, inclusive, and growth-oriented
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now Apply for this job