Enterprise Customer Success Manager (Remote) – Transforming Healthcare with arenaflex

At arenaflex, we're revolutionizing the health tech space by creating a new category – the digital assistant for physicians. Our innovative solution, Suki, is poised to become the voice user interface for healthcare, alleviating the administrative burden on doctors and empowering them to focus on what matters most – patient care. As an Enterprise Customer Success Manager, you'll play a pivotal role in driving the successful implementation, deployment, and adoption of Suki with our major health system clients.

About arenaflex

arenaflex is a trailblazing company that's making waves in the health tech industry. Our team of technologists, clinicians, and industry experts is working tirelessly to push the boundaries of technology used in medicine and even how medicine is practiced. With a strong foundation of innovation, arenaflex is poised to disrupt a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions.

The Role

As an Enterprise Customer Success Manager, your primary responsibility will be to drive the successful implementation, deployment, and adoption of Suki with our major health system clients. You'll develop and maintain strong relationships with key client stakeholders, ensuring that Suki delivers exceptionally well on key success metrics. You'll also be responsible for:

• Developing and maintaining strategic and tactical alignment with clients and arenaflex colleagues
• Managing on-time delivery across all functional areas with clients and arenaflex colleagues
• Proactively identifying and driving the resolution of risks and issues
• Developing creative solutions to meet the needs of our clients
• Managing the onboarding process for designated clients and conducting onboarding for many enterprise end users
• Presenting periodic performance reviews and engaging with clients on opportunities to expand usage and value in partnership
• Analyzing customer metrics, crafting high-impact client presentations, and driving rapid progress against our goals

Responsibilities and Expectations

* Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers, and colleagues

• Adaptability: Thriving in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact
• High-Accountability: Consistently delivering high-quality work
• User-focused: Obsessed with the customer experience, translating key consumer needs into business and product requirements
• Detail Oriented: High degree of attention to small details, quickly iterating on deployment playbooks and processes
• Technical Skill: Developing a deep understanding of our product and how it integrates with EMRs, translating that into education for enterprise clients and end users
• Travel: Willing to travel extensively
• Flexibility: Working flexible hours based upon client's and providers' schedules in different time zones across the US

Requirements

* 8+ years of enterprise customer-facing experience within healthcare SaaS

• Exceptional communication, presentation, and conflict resolution skills
• Ability to think critically, prioritize effectively, and communicate expediently
• Strong project management skills
• Experience managing large, multi-stakeholder programs
• Creative problem-solving skills
• Strong understanding of medical documentation and clinical workflows
• Proficient in Microsoft Office, Google Suite, and Microsoft Office

Why Join arenaflex?

* Named by Fast Company as one of the most innovative companies

• Named Google's Partner of the Year for AI/ML
• Named by Forbes as one of the top 50 companies in AI
• Backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford
• Supported by top investors, including Venrock, First Round Capital, Flare Capital, and March Capital
• Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions
• Making an impact from day one, joining a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better

Benefits and Perks

* Competitive base salary range: $120,000 - $145,000 in CA

• Discretionary bonus and equity package
• Opportunity to work with a talented team of technologists, clinicians, and industry experts
• Flexible work arrangements, including remote work options
• Quarterly in-person working sessions at/near our office
• One week a year for a company-wide retreat
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Generous paid time off and holidays

How to Apply

If you're a motivated and results-driven professional with a passion for healthcare and technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply to this Job

arenaflex is an Equal Opportunity Employer

We're committed to building a company that fosters inclusion and belonging, reflecting the diverse communities we serve across the country. We know we're stronger this way and look forward to growing our team with these shared values. Apply for this job