Experienced Customer Service Manager – Airline Operations and Client Experience

Are you ready to embark on an exciting journey, both in and out of the office? Join the arenaflex family, and you'll have the opportunity to explore the world, develop your skills, and become the best version of yourself. As you take on new challenges, you'll handle difficulties with flexibility and poise, mastering new skills and propelling your career while having a great time. Take the first step towards advancing both your personal and professional life and get ready to soar!

Why You'll Love This Role

This position is part of the Centers and Gates or Stations Team within the Client Experience Division at arenaflex. As a Customer Service Manager, you'll be responsible for ensuring a high-performing team by driving, engaging, training, and developing talented colleagues. You'll also support your team's efforts in creating a safe, reliable, and on-time operation while delivering an exceptional client experience.

What You'll Do

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Drive Operational Excellence

+ Establish a culture that focuses on our talented colleagues and celebrates team triumphs + Lead airport teams to perform their work in a safe, efficient manner, and in compliance with Regulatory, state, and local guidelines, including FAA and other government agencies

Provide Exceptional Team Support

+ Offer cutting-edge team support through various channels to deliver unparalleled client service + Mentor and guide talented colleagues in skill development, client care excellence, and company culture behaviors

Foster a Culture of Respect and Trust

+ Advance a climate of shared respect and trust between talented colleagues + Establish and advance powerful relationships with external and internal clients that cultivate empathy, authenticity, trustworthiness, respect, and nobility

Lead and Support Team Performance

+ Provide the direction and suitable support structure using effective resources to empower the team to deliver superior performance + Evaluate operational climate and conditions to ensure corporate and local scorecard metrics are met through collaboration across divisions and levels

Be Flexible and Adaptable

+ Ability to work additional hours when operational needs arise + Ability to work rotating shifts, including weekends, holidays, and days off

All You'll Need for Success

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Minimum Qualifications

+ Training and Previous Professional Experience + High School Diploma or GED Equivalency

Preferred Qualifications

+ Past airport customer service experience + 2 years of experience leading others + Knowledge of company policies and procedures and functional automation applications

Skills, Licenses, and Certifications

+ Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment + Ability to effectively listen – focusing completely on what others are saying, carving out time to understand the points being made, asking questions as necessary + Decisive ability to reason – using logic and thinking to identify the strengths and weaknesses of alternative solutions, outcomes, or approaches to problems + Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action + Strong critical thinking skills + Ability to work independently as well as cooperatively + Ability to work under demanding operational circumstances + Ability to focus on and execute with a need to start and accuracy + Ability to use sound business judgment to resolve issues with internal and external clients + Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc. + Has USPS freedom or the ability to obtain USPS clearance. USPS has a five-year US residency requirement.

What You'll Get

Take advantage of everything arenaflex has to offer:

• Travel Benefits: Ready to explore the world? You, your family, and your friends can reach 365 destinations on over 6,800 daily flights across our global network.
• Medical Benefits: From the start, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and, depending on the workgroup, business contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Be Yourself at arenaflex

From the colleagues we hire to the clients we serve, empathy and diversity are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us and be yourself at arenaflex.

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